Emmanuel Agyapong

Aspiring to be a driving force of inspiration, resourceful, influence, innovation, and productivity in any field I find myself in.

NATIONAL SERVICE PERSONNEL - TELLER at GCB BANK PLC (2024-09 – Present)

• Processed daily customer transactions including deposits, withdrawals, transfers, and loan payments with high accuracy
• Balanced cash drawer daily and consistently maintained zero or minimal discrepancies
• Assisted customers with account inquiries, statements, and basic banking products
• Identified and escalated suspicious or fraudulent activities in line with bank policies
• Promoted bank products and services, contributing to branch sales targets
• Maintained strict confidentiality and compliance with banking regulations

Digital Sales Officer (DSO) at GCB BANK PLC (2024-09 – Present)

Customer Acquisition through digital channels and Promoting Digital Banking Usage

• Source new customers using online platforms (social media, email campaigns, digital ads)
• Promote and sell digital banking products such as Credit and Debit cards, Savings and Current Accounts, Fixed Deposits, Loans (personal, auto, home), Insurance and investment products
• Onboard customers to use digital platforms like Mobile banking apps and Internet banking
• Educate customers on digital transactions, bill payments, and fund transfers
• Resolve customer queries quickly and ensure high satisfaction
• Ensure all digital onboarding and sales activities comply with banking regulations and internal policies
• Collaborate with marketing teams to run and monitor digital campaigns

PERSONAL BANKER at GCB BANK PLC (2024-09 – Present)

Managed a portfolio of personal banking clients, providing tailored financial solutions

• Opened and maintained savings, current, and fixed deposit accounts
• Advised customers on personal loans, credit cards, and banking products
• Ensured full compliance with KYC, AML, and internal banking policies
• Resolved customer complaints efficiently, improving customer satisfaction
• Actively cross-sold banking products to meet individual and branch targets
• Supported customers with digital banking and mobile banking services

INTERN at ATWIMA NWABIAGYA MUNICIPAL ASSEMBLY (2023-08 – 2023-12)

• Assist in processing invoices, expense forms, and payment requests, as well as managing petty cash and preparing bills and receipts
• Entering transactional data, updating accounting ledgers and journals and maintaining organized filling systems for all financial documents

Bachelor of Arts in Economics – Kwame Nkrumah University of Science and Technology (2020-08 – 2024-09)

Senior High School – Toase Senior High (2016-09 – 2019-06)