Gustavo Cordeiro
Help desk - Customer care support agent
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Sobre mí
Multilingual professional with deep knowledge of several European languages, experience in IT helpdesk, vey interested in technology, logistics, localization, translation. My main languages are Portuguese, Spanish, French and English with intermediate knowledge of Italian, German, Dutch, Swedish, Danish, Norwegian, Greek, Russian, Estonian and Polish. Currently learning Mandarin Chinese, Japanese and Malay.
Experiencia
Learning Mandarin Chinese, Japanese and Malay (2024-01 – Present)
Self-directed language learning
Ecological agriculture (2024-02 – 2024-07)
Gardening and plant nursery professional formation (2023-10 – 2024-01)
Procurement agent at IBM Philippines (2015-01 – 2016-12)
- E-mail support in Spanish and Portuguese to customers
- Implementation and approval of purchasing orders on Oracle
IT support agent at Xerox Poland (2012-01 – 2014-12)
- Phone and e-mail support in Portuguese, French, Dutch and English
- Extensive use of ticketing platform Remedy
- Support related with internet, printer problems, phone issues
Educación
University studies in Journalism – UFPE (1994-01 – 1999-12)
Secondary School Diploma – Centro de Estudos de Supletivo (1991-01 – 1993-12)
