Irene Muñoz Jiménez

Professional and enthusiastic worker in hospitality with extensive experience in bustling restaurants, including international experience in the United Kingdom. Skilled in providing excellent customer service, coordinating with multiple departments, and adhering to health, hygiene and safety standards. Recognized for strong motivation, ability to multitask, and performing efficiently under pressure.

Tourist information officer (Intern) - TOURIST INFO - Benidorm, Spain

(2026-03-23 - 2026-06-17)

• Assisted visitors at the information desk, providing tourist information and local recommendations.
• Handled face to face and telephone enquiries, ensuring excellent customer service.
• Updated and managed visitor records using Infotools.
• Provided maps and guidance on tourist attractions, landmarks, and points of interest.

Waitress-Children's Entertainer - VILAPARK FAMILY LEISURE CENTRE - La Cala de Finestrat, Alicante, Spain

(2025-06-19 - 2025-09-14)

• Served drinks efficiently in a fast-paced, outdoor environment.
• Provided exceptional, friendly, and fast service.
• Supervised and ensured the safety of children while using attractions and play areas.

Host and Reservations - THE MILNER HOTEL - York, United Kingdom

(2023-06-20 - 2024-08-15)

• Attended to guests dietary restrictions and allergies.
• Maintained the dining area stocked by assisting with inventory and replenishing necessary supplies.
• Worked as a collaborative team member to achieve the highest level of customer service.
• Collaborate with kitchen staff to ensure timely and accurate food delivery.

Bartender-Team Leader - BYRON BURGER RESTAURANT - York, United Kingdom

(2019-09-06 - 2023-06-17)

• Delivered attentive and efficient service in a high volumen dining environment.
• Upsold menu items and promoted seasonal offering to increase revenue.
• Assisted guests and served meals during lunch and dinner shifts, as well as private parties and catering events.

Au pair-Nanny - BRITISH FAMILY - Southampton, United Kingdom

(2018-04-10 - 2019-09-04)

• Cared for two children, ensuring health and well-being.
• Organized educational activities, enhancing learning.
• Completed additional responsabilities as requested by parents.

Retail Volunteer - British Heart Foundation - York

(2022-01-09 - 2023-06-11)

• Assisted customers and supported daily shop operations.
• Organised clothing stock and prepared donated items for sale.
• Handled transactions and maintained shop presentation.

Higher Vocational Training - Tourist Guidance, Information and Assistance - IES Mediterrània (2024-09-09 - 2026-06-17)

Higher Vocational Training - Administration and Finance - IES Infanta Elena (2015-09-15 - 2017-12-20)