Jenevieve Badong

Customer Service Representative and Live Chat Support Specialist with 2+ years of remote experience assisting customers, handling account concerns, processing transactions, and managing multiple conversations. I provide friendly, professional, and reliable support through live chat, and internal systems. Available for remote customer support, chat support, and virtual assistance opportunities.

Online Promoter at Holicay (2023-01 – 2023-09)

• Promoted the platform through Facebook posts and direct messaging to increase user
• Responded promptly to inquiries, provided accurate information with prospective.

Payment Specialist at Online Platform (2023-12 – 2024-08)

• Processed and verified payment accurately while ensuring compliance procedures.
• Reviewed transactions,and maintained accurate records with strong attention to detail.

Customer Service Representative at Online Platform (2024-12 – 2026-06)

• Managed 100+ customer conversations daily, resolved concerns efficiently, and escalated complex issues while maintaining a positive customer experience.
• Provided professional assisting with account, gameplay, and promotional inquiries.

STEM Strand Graduate – Cansilayan Farm School (2020 – 2021)