Raluca Deac

Multilingual Sales and Customer Service Specialist with a versatile background in Real Estate, Logistics, and Aviation. Proven expertise in business development and full-cycle sales, driven by persuasive negotiation and strategic prospecting. This commercial focus is complemented by extensive experience in high-pressure customer support and B2B conflict resolution, where I excel at managing complex operations and technical systems.

A results-oriented professional dedicated to exceeding targets and delivering service excellence in four languages.

Independent Real Estate Advisor at IAD España (2025-10 – Present)

Comprehensive management of real estate business as an independent professional, focused on active lead acquisition and asset marketing. Responsible for the full commercial cycle: from technical market analysis and property valuations to closing negotiations and managing a private client portfolio. Expertise in self-management, direct on-the-ground prospecting, and implementing result-oriented marketing strategies to optimize sales time.

Holiday Rental Manager at Munfort Premium S.L. (2024-10 – 2025-09)

• End-to-end management of rental contracts, from property acquisition to signing tenant agreements.
• Administrative management and CRM usage to record, update, and organize property and client data.
• Optimization of listings on tourism platforms to maximize property visibility and performance.
• Guest relations and customer service, ensuring a high-quality rental experience

Real Estate Agent at Inmocosta Group (2023-10 – 2024-08)

• Performed property valuations, organized viewings, negotiated terms, and guided clients through the entire buying/selling process.
• Conducted active property prospecting via platforms like Casafari and DataVenues, expanding the portfolio in Torrevieja and Orihuela Costa.
• Handled administrative tasks, contract drafting, and document management until the final signing of the deeds.

Admin Support Specialist at Paack Iberia Logistics (2021-10 – 2023-05)

• Managed B2B communication between warehouses and retailers via email and phone, maintaining a professional tone.
• Provided operational assistance to the PAACK network in 5 countries, ensuring correct package tracking with a focus on Last Mile Delivery.
• Specialized in problem-solving and incident management. CRM Database maintenance and support

Telemarketer at Power Sales Call (2021-01 – 2021-09)

• Met and exceeded established sales targets and KPIs.
• Executed cross-selling and up-selling strategies to maximize revenue.
• After-sales follow-up to ensure customer satisfaction.
• Managing objections and resolving disputes during sales calls.
• Development of communication and persuasion skills to close successful sales.

Customer Service Specialist at Norwegian Airlines/ Webhelp (2017-06 – 2020-06)

• Delivered seamless multilingual support across phone, chat, and email channels, ensuring a high-quality experience for a diverse international clientele.
• Expertly utilized GDS Amadeus for ticket issuance, complex rebookings, and the management of ancillary services (e.g., unaccompanied minors, mobility assistance, and ESA protocols).
• Operated a dedicated high-priority hotline specialized in providing immediate, strategic solutions for long-haul flight cancellations and critical service disruptions.
• Demonstrated exceptional resilience in dispute resolution, managing high-stress situations with empathy and precision while assessing case sensitivity to ensure brand loyalty.

B2B Sales Representative at Toldos La Morena (2017-01 – 2017-05)

• B2B sales representative for one of the most well established awning and vinyl sign companies in the province.
• Responsible for market expansion and B2B agreements with restaurants, developers, and construction companies.
• Manage client portfolio, keep a regular follow-up and make new prospections.

Baccalaureat – INSTITUTO MATEO ALEMÁN - ALCALÁ DE HENARES, MADRID

Social media marketing in commerce – FEMXA

Digital Marketing for SMEs – AFS FORMACIÓN

Artificial Intelligence & Intelligent Automation – AFS FORMACIÓN

Real Estate Sales & Negotiation Techniques – EUROINNOVA