Natan Teixeira

People-oriented and dependable professional with one year of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. As a Customer Service Representative at Zanotto, a fruit trading company, I provided personalized customer service to 20+ clients daily, ensuring their satisfaction and loyalty. I graduated in Languages - Portuguese/English at UniCesumar, which helped me develop my communication and writing skills.

I also have experience as an English teacher, where I organized and supervised an English course, managed the course materials and assessments, coordinated the educational and administrative schedule, and offered customized face-to-face and online classes. I evaluated the academic progress of more than 30 students, and helped them achieve their learning goals. Additionally, I have experience as a training coordinator at YWAM where I trained more than 80 people around Brazil and the world, managing and delegating tasks, developing and implementing plans, and coordinating logistics operations.

As a Customer Service Representative at Zanotto Comercio de Frutas from 2022 to 2023

• Addressed inquiries, resolving issues, and guiding customers through purchasing decisions, resulting in an 11% increase in customer satisfaction ratings.
• Utilized a CRM to efficiently manage customer interactions, track orders, and update customer profiles, which led to a reduction in 1 minute in average chat duration.
• Conducted outbound calls to prospective clients, effectively pitching products and services, and achieving a conversion rate greater than 20%.
• Implemented customer feedback from calls into process improvement discussions and contributed to a reduction in average call handling time.

Bachelor’s Degree in Languages (Portuguese/English) from 2020 to 2023