João Labre

Detail-oriented IT Analyst with diverse experience in system administration and database management. Proficient in SAP functional support, troubleshooting across functional teams, and currently acting as a SAP Basis Consultant. Experienced in SAP Basis activities such as system monitoring (ST22, SM12, SM37, SM51), job management, transport management (STMS), and RFC monitoring (SM58).

Strong problem-solving skills and effective communication with end users. Achieved significant improvements in operational efficiency by integrating business processes and creating comprehensive documentation. Eager to leverage expertise in SAP Basis and support to enhance the technological capabilities of a forward-thinking organization.

SAP Basis Consultant / Basis Junior at Meta (2024-10 – Present)

Expert SAP functional support and basis administration with focus on incident analysis and resolution tracking. Leveraging knowledge in MM, SD, PP, and FICO modules. Managing daily SAP Basis operations and driving standardization through documentation and procedures.

• Delivered expert SAP functional support (L1) focusing on incident analysis and resolution tracking
• Leveraged knowledge in MM, SD, PP, and FICO modules to identify issues and direct appropriate functional teams
• Provided specialized technical support to end users, ensuring high levels of service
• Integrated various systems and supported business processes in the SAP environment
• Created thorough documentation and operational procedures, driving standardization and ongoing improvements
• Established direct communication with end users and functional teams to expedite problem resolution
• Daily checklist monitoring (st22, sm12, sm58, sm51, sm04, sm37, smq1, smq2, db02, db12)
• Incident analysis and resolution tracking, maintaining SLA control
• Job management (creation, modification, monitoring)
• Transport management using STMS and charm
• Performance checks and system health monitoring
• User support and issue troubleshooting
• Communication with functional teams for issue resolution

Support Analyst at Maxdata (2023-09 – 2024-10)

Database management and technical support operations ensuring data availability and security. Applied SQL Server expertise and software testing practices for system reliability and optimization.

• Administered database management operations to ensure data availability and security
• Utilized extensive experience with SQL Server for optimized database performance
• Applied thorough knowledge of software testing practices to enhance system reliability
• Prepared and executed unit, integration, and system tests for continuous improvement
• Provided specialized technical support to end users, enhancing overall satisfaction
• Integrated systems and processes effectively, creating seamless workflows
• Documented processes and procedures clearly and concisely to promote clarity and accessibility

Internship - TI Skills IT at TI Skills IT (2023-05 – 2023-10)

IT infrastructure management supporting organizational goals. Implemented security solutions, managed servers and user accounts, and resolved technical issues across multiple client companies.

• Managed IT infrastructure efficiently to support organizational goals
• Implemented advanced security solutions to protect data integrity
• Oversaw server management, user accounts, providers, and security parameters associated with IT operations
• Resolved daily technical issues for users across various client companies ensuring smooth operation
• Demonstrated expert knowledge in networking and connectivity protocols
• Administered servers effectively to maintain operational stability

Internship - TI Hospital IOP at TI Hospital IOP (2023-03 – 2023-05)

Network infrastructure development and IT maintenance supporting hospital operations. Implemented software solutions and maintained system reliability through hardware and software support.

• Developed network infrastructure to support hospital operations
• Formatted, cleaned, and installed software for improved IT functionality
• Assembled and replaced peripherals and components to enhance system reliability
• Conducted maintenance on all aspects related to IT infrastructure

Seller/Manager at Practic Utilidades (2017-03 – 2022-12)

Daily operations and sales management with focus on business growth and customer satisfaction. Direct customer engagement and brand development through multiple channels.

• Managed daily operations and sales strategies to enhance business growth
• Acted as a seller, directly engaging with customers to fulfill their needs
• Performed cashier duties with accuracy and efficiency
• Cultivated a welcoming environment to attract and retain new customers
• Contributed to the development of content for social media platforms to boost brand visibility

Designer at LD Equipamentos Agrícolas (2012-02 – 2014-03)

Design project supervision and management with focus on quality standards and timely delivery. Utilized advanced design tools and collaborated with engineering teams for innovation.

• Supervised and managed design projects to ensure timely delivery and adherence to quality standards
• Utilized SolidWorks built-in tools for effective design visualization and modifications
• Collaborated strategically with engineers for project development and innovation
• Organized pricing structures, catalogs, and tools relevant to the design field

Graduate in Analysis and Systems Development – Estacio (2023-03 – 2025-10)

Incomplete in Mechanical Engineering – Faculdade Assis Gurgacz (2012-02 – 2015-02)