Këvì&

Customer-focused and hardworking professional with experience in customer service, sales assistance, inventory management, and independent work. Experienced in assisting customers, addressing concerns, maintaining accurate records, and working in fast-paced environments. TOEIC certified with basic-intermediate English skills and a strong interest in developing professional English communication skills. Reliable, adaptable, and motivated to grow in a customer service or call center environment.

Uber Driver at Self-Employed (2023-01 – Present)

• Provide professional and friendly customer service to passengers.
• Communicate with customers to ensure a positive experience.
• Handle customer requests and unexpected situations professionally.
• Manage schedules and routes independently while maintaining punctuality.
• Work approximately 60 hours per week, demonstrating strong commitment and time management.
• Maintain a high level of responsibility while working independently.

Production Assistant at Fantasy Rooms (2023-01 – 2023-12)

• Operated washing and drying machines according to the requirements of different fabric types.
• Ironed and folded items according to hotel quality standards.
• Prepared products for redistribution.
• Maintained a clean and organized work area.
• Followed procedures carefully to ensure quality and consistency.

Wine Producer at Agromec (2022-10 – 2023-01)

• Assisted customers with product selection.
• Answered customer questions and helped resolve concerns.
• Maintained accurate inventory records.
• Prepared and dispatched inventory.
• Maintained a clean and organized workplace.
• Worked as part of a team to complete daily operational tasks.

High School Diploma – José Joaquín Vargas Calvo (2020-11)

High School Diploma in Empleate 2026 – Colegio Universitario Isesa (2026-02 – 2026-08)