Laura Elizalde

WorldPay from FIS [ Sep 2022 – Jun 2023] Spain

Performed administrative duties, managing all facets of operations for three VP level executives.
Managed complex global calendar scheduling for executives in various time zones overseeing a robust team of more than 300 employees. Coordinated appointments, meetings, conference calls while optimizing executive productivity and streamlining team collaboration.
Supported international travel planning and expense administration of a $1M+ T&E budget.
Project managed various programs, on-site meeting planning and execution in addition to content creation.
Maintained a comprehensive understanding of corporate policy, serving as a resource for interpreting and communicating executive intent.
Created reports and graphics by extracting pertinent information from various sources including Salesforce, ensuring accuracy and relevance.
Organized correspondence, client records, and reports while proactively resolving exceptions across various global cost center accounts.

Event & Restaurant Coordinator

Hotel Malcom and Barret [ Aug 2021 – Sep 2022] Valencia - Spain

Managed guest reception of a mid-size boutique resort, 168 rooms, a 24/7 operation. Scheduled 15-member staff for restaurant and event settings, optimizing layout efficiency.
Constant communication and collaboration with chefs on menu updates focusing on a customer-centric approach while focusing on exceeding weekly sales targets. Hosted and organized events for groups in excess of 80.
Ensured top-quality services for all hotel-hosted events, collaborating with the staff team to achieve 100% guest satisfaction. These events spanned from private parties, corporate conferences, Christmas and New Years gatherings.
Coordinated efficient communication among departments, ensuring streamlined operations for successful and memorable experiences to ensure reoccurring customer loyalty.
Managed beverage inventory operations, overseeing scheduling and deliveries to enhance overall efficiency and cash flow management.

Douzo Modern Japanese Restaurant [2006 – 2019] Boston, MA - United States

Directed daily operations to maximize productivity, ensuring increased sales, profitability, and employee retention.
Developed market strategies, implemented advertising campaigns, and planned events for business growth.
Responsible for inventory control systems, implementing real-time tracking mechanisms that minimized waste and improved overall stock management, leading to a 20% reduction in inventory costs.
Cultivated strong relationships with providers, negotiating favorable terms and agreements that resulted in a 15% decrease in overall procurement costs.
Introduced data-driven performance metrics for staff, providing insights that led to targeted training programs and a 10% improvement in productivity.
Responsible for the redesign of the restaurant layout, optimizing seating arrangements and flow, resulting in a 25% increase in seating capacity and revenue.
Collaborated with management team to keep daily data updates on Upserve Platform to analyze sales curves,
payments and analytics for tracking revenue and customer loyalty programs.
Ensured follow-through on meeting commitments, incorporating updates into reports for comprehensive tracking.