Customer Service Agent
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Young, motivated worker with several years of experience in four- and five-star hotels as receptionist/hotel secretary, aswell as experience as customer service attendant. Excellent experience in direct contact with the guest/customer and other service providers.
ADAC Servicios de Asistencia España SL
10/2022 – Current Customer service attendant for medical travel insurance
Carrer de la Selva 4, El Prat de LLobregat 08820, Barcelona
Inform clients about the different insurance policies, register new insurance claims via phone, emails and online portal, manage existing insurance claims, handle complaints, organize transport for patients, maintain contact with patients, hospitals and other medical service providers.
12/2020 – 10/2022 Receptionist/Hotel Secretary
Cir Street 5, Selva di Val Gardena 39048, BZ
Check-in and check-out, assist guests with luggage, inform guests about services/activities and give recommendations, handle complaints, answer calls, take room reservations.
Hotel Alpenroyal - Leading Hotels of the World
07/2020 - 09/2020 Receptionist
Meisules Street 43, Selva di Val Gardena 39048, BZ
Check-in and check-out, inform guests about leisure offers/activities and give recommendations, handle complaints, answer phone calls, take reservations for Michelin Restaurant.
12/2019 - 03/2020 Receptionist/Hotel Secretary
Cir Street 5, Selva di Val Gardena 39048, BZ
Check-in and check-out, assist guests with luggage, inform guests about services/activities and give recommendations, handle complaints, answer calls, take room reservations
High School Degree 2014-2019
ITE Raetia - Commercial high school with focus on tourism
Cambridge Certificate in Advanced English C1
