Mildred Lamay

Dedicated and hardworking professional looking for new opportunities in Customer Service, Administrative Support, or Hospitality. Passionate about helping people, delivering outstanding service, and ensuring smooth day-to-day operations. Strong interpersonal skills, attention to detail, and a commitment to creating positive experiences for customers and guests.

Store Attendant at Studenac D.O.O (2025-05 – 2025-10)

Assisting with the day to day store operations by waiting on customers, operating the cash register, completing shift paperwork and required counts, stocking, customer service, emptying trash, basic cleaning inside and outside the store and miscellaneous small jobs as determined by the store manager.

Administrative Office Assistant at Tadmur W.L.L (2022-02 – 2025-02)

• Manage calls and emails, data entry, executing work order request from customers and tenants.
• Process quotations, prepare daily and monthly reports, collaborate with supervisor and manager.
• Schedule and forward request to the maintenance team on daily operations.
• Prepare and process LPO and invoices.
• Manage clients document and records responds to customers inquiries thru emails.
• Prepare monthly Staff and labour timesheet, attendance and leave applications.
• Bookkeeping, slight document control task, keeping and filing all work orders year end.
• Assist Property Management in scheduling move out and moving in schedule of the tenant.
• Facilitate AC, Carpentry, Electrical, Masonry and Paint request of the tenant making sure their requested time and date is confirmed and arranged wit the maintenance team and with the approval of site Engineer.
• Schedule Preventive Maintenance of the villa, apartments as required by the Property Management quarterly and keep track on the schedule given making sure work request is close in ERP system end of the day.
• Contact different suppliers for quotations, repair, and maintenance jobs needed in the daily operations and required task.

Call Center Representative at Techno Blue W.L.L Qatar (Samsung Home Appliances) (2019-07 – 2021-02)

• Receives calls, Update all warranty & out of warranty jobs after receiving the report from technicians daily.
• Follow up with technicians & supervisor for jobs more than 3 days old, obtain updates and Complete in ERP system (GD).
• If no updates given escalate to Operations Manager & Supervisor.
• Ensure all the jobs in process are in appropriate status with actual updates.
• Part pending jobs should have PPO information updates in all the jobs.
• Pending status work orders without part order details escalate to Stores Supervisor, Supervisor and Operations Manager.
• Send daily accurate pending jobs updates to Samsung tracking & VOC team in Dubai.
• Responds to email from aftersales for warranty and repair request for newly bought home appliances products.
• Arrange technicians schedule according to their daily workloads and assigned areas.
• Received work orders from the Supervisors for tracking and data entry in ERP making sure all request are up to date and attended with complete status and verification from the supervisor.
• Submit monthly report to the operations Manager and discuss each work orders according to the status.

Bachelor of Science in Hotel and Restaurant Management – General Santos City (2022)

Advance Excel – Icon Training Center (2024)

– Polomolok National High School (1998)

– Fontsmart Computer and Learning Center

Housekeeping Short Course – Joji Ilagan Training Center and Services

Customer Service Enhancement Program – Joji Ilagan Training and Services