Nathalia Luz

I am Trilingual evaluation specialist.

Languages of my expertise are: English, Spanish and Portuguese. English - C1/ Spanish - Fluent/ Portuguese - Native. With a focus on content moderation, technical data integrity, and RLHF workflows. Experienced in applying complex, evolving rubrics to ambiguous digital datasets. Proven ability to master proprietary dashboards and maintain high-accuracy labeling under minimal supervision in remote, high-volume environments.

Content & Ad Quality Moderator at Majorel

Performed daily tasks of multilingual ad copy and creative assets evaluation against platform safety guidelines.

• Performed daily tasks of multilingual ad copy and creative assets against platform safety guidelines.
• Flagged policy violations and "borderline" content using TSL software; consistently maintained a 98%+ quality rating. Being a top performer.
• Collaborated via Slack to calibrate on edge cases where guidelines required subjective but logical interpretation by more experienced workers.
• Successfully transitioned through a month-long training intensive, mastering complex moderation dashboards from day one, never had a problem in gaining new knowledge.

Technical Support Specialist at Velox / KMC Digital

Managed data-heavy tickets in the medical software sector using proprietary interfaces and Excel data management.

• Managed data-heavy tickets in the medical software sector using the VELOX and Velo-data interface.
• Executed complex file merges and data cleanup in Excel to ensure back-end system synchronization. (Mostly file merges and basic technical support software wise)
• Partnered with Sys-admins to troubleshoot automated system errors, requiring a base understanding of system logic, which they introduced me to, so i would refer to myself as techsavy
• Navigated proprietary software environments using provided PDF playbooks and video tutorials to solve technical gaps. Basically any guide lines.

Multilingual Communication Lead (Tour Guide) at GeoTours

Composed and facilitated trilingual communication in Portuguese, Spanish, and English for diverse global audiences.

• Composed and write without using tools historical accurate material into structured narratives for diverse global audiences in real-time.
• Facilitated trilingual communication (PT/ES/EN), ensuring linguistic accuracy and cultural nuance across all interactions, gave me a lot of experience of communication.

Data & Systems