Nathan Ng'ambi

Customer-focused Marketing, Guest Experience, Administration, and Public Health professional with experience in retail merchandising, customer engagement, administrative support, stakeholder relations, research, communications, and health and safety administration. Demonstrated ability to create positive customer experiences, support brand visibility initiatives, coordinate administrative operations, engage diverse stakeholders, and contribute to organizational growth through effective communication and relationship management. Experienced in customer service, product merchandising, reporting, data analysis, and professional presentations.

Holds a Bachelor of Science in Public Health and additional training in Business Administration, Digital Marketing, International Marketing Management, Data Analytics, Customer Care, and Communication. Passionate about hospitality, luxury brands, culture, wellness, guest experience, and building meaningful customer relationships. Open to international relocation opportunities and willing to travel where required.

Health and Safety Administrator - Ms. Mumba Sialumba - Lusaka, Zambia

(2022-05 - 2024-11)

• Coordinated administrative and operational support activities.
• Maintained professional communication with stakeholders and team members.
• Prepared reports, records, presentations, and management documentation.
• Demonstrated excellent problem-solving and organizational skills.
• Supported engagement initiatives that increased participation by 25%.
• Fostered positive working relationships across teams and departments.
• Maintained compliance documentation and operational records.
• Assisted in planning and coordination of workplace activities.

Retail Merchandiser - Ms. Mumba Sialumba - Lusaka, Zambia

(2021-11 - 2022-03)

• Assisted customers in selecting products that best met their needs and preferences.
• Maintained attractive and organized product displays.
• Supported merchandising activities to improve product visibility and presentation.
• Compiled reports on merchandising performance and inventory activities.
• Coordinated stock replenishment and product distribution.
• Maintained excellent customer relationships and service standards.
• Ensured compliance with company operational procedures.

Undergraduate Research Intern - University of Lusaka - Lusaka, Zambia

(2023-02 - 2023-12)

• Conducted data collection, analysis, and interpretation using SPSS and STATA.
• Assisted in research documentation, reporting, and presentations.
• Supported quality assurance processes and evidence-based reporting.
• Collaborated with multidisciplinary teams on public health research projects.
• Applied diverse research methodologies to gather and evaluate information.
• Maintained high standards of accuracy and professionalism.

Bachelor of Science - Public Health - University of Lusaka (2024-04)