Call center Agent
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Provided customer support in Italian and English in a polite, accurate and timely manner
I adapt to the needs of the client to provide exceptional customer service
Collaborate with other team members to ensure an exceptional customer experience and achieve the goals set by the company
Hey there! I'm Saad El Kharraz, a 21-year-old with a passion for hospitality and a strong social game. Having spent a year in Barcelona, I've immersed myself in its vibrant atmosphere.
With experience as a hostel receptionist at Wild Elephants Hostel in Bratislava and Casa Barcelo Camp Nou in Barcelona, I excel at managing reservations, providing excellent guest service, and resolving issues with a smile. I'm also a pro at handling transactions and offering recommendations for local hotspots.
Beyond work, I'm a social butterfly who enjoys bringing people together. I've volunteered at Black Swan Hostel, organizing parties and events that fostered a sense of community among guests.
With skills in HTML/CSS, SQL, Python, and more, I bring a tech-savvy edge to my work. I'm fluent in English, conversational in Spanish and Arabic, and have a knack for problem-solving and critical thinking.
Looking forward to creating memorable moments together!
