Sergio Ruiz Sordo

Multilingual Customer Success Specialist with 20+ years of cross-functional experience in international customer support, B2B sales, and trust & safety operations. Expert in delivering best-in-class partner and end-user support through multichannel platforms, including email, phone, and chat. Proven strengths in onboarding, technical troubleshooting, CRM systems (Salesforce, Sugar), and advanced Microsoft 365 tools.

Highly skilled at resolving complex issues with empathy, precision, and KPI-driven approach.

Trust & Safety Analyst

• Reviewed and flagged content (text, audio, video) on Meta platforms (Facebook & Instagram) for policy compliance and AI improvement.

Customer Support Specialist

• Developed a solid proficiency in interpreting and explaining hosts’ financial reports, including payout breakdowns, transaction timelines, service fees, and adjustments.

Branch Operations Manager

• Managed daily operations across six regional branches, supervising sales and KPI reporting.

• Master's Degree, Communication & Advertising Strategies Elisava / Pompeu Fabra University, Barcelona
•  Bachelor's Degree, Business Administration Universidad Intercontinental, Mexico City 

• Diplomas:

• Project Management, Tecnológico de Monterrey
• Marketing Trends, Tecnológico de Monterrey