Annaig Loyer

With over 15 years of experience in hospitality, mountain tourism and adventure travel, I have developed a strong hands-on approach to chalet and property management. I enjoy combining high standards of service with genuine guest interaction, while coordinating teams, suppliers and the many practical details behind a successful stay. Organised, adaptable and solution-oriented, I take pride in creating a welcoming environment where both guests and staff feel well looked after.

Operations Manager & Guest Experience at Guest House Villa del Sol - Hotel La Maison (2017-01 – Present)

Operational management of a high-end 6-room guest house, with direct involvement in guest reception, housekeeping, supplier coordination, reservations, procurement, maintenance and quality control.

• Commercial management and client relations: management of reservations and booking systems, use of a channel manager, OTA management and relations with travel agencies and partners, availability and rate monitoring, concierge services and organization of personalized experiences for guests.

School Operations & Team Coordination at Eco-School & Surfing Project – Montessori school (2012-09 – 2020)

Supported the day-to-day coordination of a trilingual Montessori school, working closely with teaching and administrative teams to ensure smooth daily operations.

• Coordinated team schedules and activities, supported recruitment and onboarding, managed resources and external providers, followed administrative and financial matters, and maintained regular communication with families.
• Contributed to the implementation of the Montessori educational programme and to maintaining consistent standards of service and care.
• Results: 55 pupils and a multidisciplinary team of 15.

Mountain Operations & Guest Experience at Andes Heliboarding – Heliski Operation & Lodge (2003-09 – 2022)

Co-founded Andes Heliboarding and contributed to the development and day-to-day operations of the heli-skiing lodge.

• Guest Experience & Operations: Involved in the day-to-day running of the heli-skiing lodge and chalet, from coordinating accommodation, transportation and activities to supporting guests throughout their stay.
• Developed strong relationships with suppliers, guides and local partners and took care of the practical details behind each trip. Accustomed to working in a dynamic environment, adapting to changing conditions and finding solutions to ensure a smooth and enjoyable guest experience.

Master in Marketing and International trade / Junior Consulting – INSEEC Business School (2001-09 – 2002-09)

Masters' degree in Trade & Sales – Colmar(PUI) (1999-09 – 2001-09)

DUT (university diploma) in Commercialization techniques – University Institute Saint Nazaire(TUI) (1997-09 – 1999-09)

Baccalaureate in major in economics and social sciences – Nantes (1997 – 1997)