Claudine Bonthoux

Seasoned C-Level Executive in Business to Business (B2B) Services: Airlines, Airport Handling, Air Cargo Logistics

Roissy-en-France, Arrondissement de Sarcelles, Val-d'OiseMembre depuis 25 octobre 2024

Financial ManagementP&L responsibilityChange managementNegotiationSafety managementCustomer management systemsEntrepreneurship

À propos

Seasoned C-Level executive with extensive experience in B2B services including airlines, airport handling, and air cargo logistics. Economic performance-oriented with full P&L responsibility and proven track record in improving outcomes. Expert in financial management, human resources, business development, strategy, partnerships, technology innovation, and quality/safety management.

Expérience

Business Consultant - CB PARTNERS - France & International

(2024)

Business consulting for Airport / Airlines / Handling

Development of a financial optimization tool using artificial intelligence (AI) dedicated to rostering, billing and revenue leakage (TORUZ SYSTEMS – SENIOR ADVISOR – www.toruz.ai)

Acquisition - France Cargo Handling - SWISSPORT SERVICES FRANCE - Paris – France

(2018-07 - 2023-10)

Swissport wished to withdraw from France for an ongoing acquisition including France. Business transfer October 2023 after COVID and Ukraine war. The company had to be recapitalized with a large group to face competition.

Creation of SME – Entrepreneurial experience
Significant reduction in charges
Increase in turnover through new airline contract
Development of e-commerce market handling
Development of a trucking road network in Europe
Implementation of cold rooms for the development of pharma handling
Improvement of the level of service through personalized and dedicated services unlike competitors

CEO France - SWISSPORT SERVICES FRANCE – SWISSPORT INTERNATIONAL GROUP - Zurich, Switzerland

(2017-06 - 2018-06)

Management of France including 5 stations: CDG, NCE, LYS, LIL, URO (General Aviation & Cargo Handling). Definition and implementation of the strategy in line with Corporate strategy. Management of operational, sales, human resources, finance, support functions.

Revenue: EUR. 22 million turnover in 2018
Doubling sales in one year
Improvement in gross operating margin of 4% in 6 months

CEO North America - WORLDWIDE FLIGHT SERVICES – WFS INC - Miami, FL – USA

(2010 - 2017-05)

Management of North America including 58 stations (Ground Handling & Cargo Handling). Definition and implementation of the strategy in line with Corporate strategy. Responsible for growth, profitability, good social climate and the sustainability of 58 profit centers. Management of operational, sales, human resources, finance, support functions.

Revenue: $ 130 million turnover in 2010 – $ 170 million turnover end of 2016
Employee: 3900 trained professionals (significant job creation in 2014)
Restoring P&L account following important loss on cargo side by introducing changes in processes, organization, new business and new management. Reduction of the loss by 50% in 18 months. EBITDA 7% in 2016 – negative EBITDA in 2010
Improving the overall productivity by focusing on core business, outsourced weak added value activities and optimizing global management of business units through leverage resources, employees and managers performances
Leading and supporting senior management team in change management to increase the profitability of the company in NA
Automated warehouse implementation at JFK, LAX and MIA as a test experiment for the WFS cargo network
Participation in the data room and negotiation with the American investment fund: Platinum Equity

Vice President – European Flight Services (WFS's subsidiary) - WORLDWIDE FLIGHT SERVICES – PARIS – FRANCE - Paris – France

(2005-05 - 2009)

Operational management of 9 companies in ORY and CDG. Employees: 2420 trained professionals. Main activities: Airlines Airport Operations (Ramp services, turn-around support, baggage sorting area etc.) & Airlines Airport Passenger Operations (Counter service, check in, gate service, customer management systems etc.)

Revenue: EUR. 160 million turnover (2008) – EBITDA 11%
Award of 3 ramp handling licenses: Paris Orly West (OFS), Paris Orly South (OFS), Paris CDG 1 (ARS)
Doubling sales in 20 months
Starting up Paris CDG 1 station in April 2007: reach breakeven in 8 months
Improvement in gross operating margin of 8% in 12 months
Significant improvement in the social climate
Participation in the successful implementation of the ISO-9001-2000
Commercial partnership with International Air Show at Le Bourget (2007 & 2009)
Monopoly water & toilet services at CDG Airport (AAS)

Sales and Operations Director - AVIAPARTNER FRANCE - Paris

(1999-04 - 2005-04)

Sales and Marketing Director (Chartering & Events) - AIR LIBERTÉ / BRITISH AIRWAYS - Paris – France

(1996-03 - 1999-03)

Sales and Marketing Director - SOFITEL INTERNATIONAL (ACCOR GROUP) - Paris – France

(1990-11 - 1996-02)

Deputy Marketing Manager and Loyalty Program Management / Financial Controller - CONTINENTAL AIRLINES - Paris – France

(1987-11 - 1990-10)

Merger with United Airlines in 2010