Clémentine Nédélec

Reliable and adaptable customer-service professional with experience in high-volume retail, customer assistance and fast-paced environments. Strong written and interpersonal communication, excellent attention to detail and proven ability to manage priorities under pressure. Comfortable learning new tools quickly and working independently. Seeking a fully remote customer support role, preferably focused on email and written communication.

Home Care Assistant - Marseille, France

(2021-09 - 2022-08)

• Provided attentive, personalised support based on individual needs, with a strong focus on service quality.
• Organised daily activities and managed priorities independently while remaining reliable and responsive.
• Built relationships based on trust, respectful communication and confidentiality.

Sales Advisor - KIKO Milano - Les Terrasses du Port - Marseille, France

(2021-06 - 2021-09)

• Welcomed and assisted a high volume of customers, serving up to approximately 200 clients per day.
• Identified customer needs, provided personalised product recommendations and handled questions professionally.
• Contributed to individual and team sales targets while maintaining a positive customer experience.

Order Preparation Assistant - Super U - Marseille, France

(2019-12 - 2020-07)

• Used computer-based order management tools to prepare and process customer orders accurately.
• Prioritised tasks to ensure efficient and timely order dispatch.
• Checked 100% of orders for accuracy and quality before handover to customers.
• Worked efficiently in a fast-paced environment while meeting internal procedures and deadlines.

Pastry Apprentice – CAP & Additional Certificate - Le Four à Bois - Marseille, France

(2014-09 - 2019-07)

• Managed daily production while meeting strict quality, hygiene and HACCP standards.
• Planned priorities and organised work to meet demanding deadlines.
• Developed strong attention to detail, reliability, teamwork and autonomy in a high-pressure environment.

Master's Degree - History - Aix-Marseille University (2025)

Bachelor's Degree - History - Aix-Marseille University (2023)

DAEU - Aix-Marseille University (2020)

Additional Certificate - Pastry, Ice Cream, Chocolate & Confectionery - CFA Corot Marseille (2017)

CAP - Pastry - CFI Méditerranée (2016)