Desislava Draganova
International Hospitality Manager
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À propos
A positive and self-driven business graduate with 10+ years experience in business and management. Holding a Master of Science in International Hospitality Management from the University of Derby, United Kingdom. Plurilingual proficiency in Italian, English, French languages.
Expérience
Senior Technical Support
International Sales Lead
Established and refined technical best practices for delivering a premium product service.
Reduced the queries from 120 daily to 15 with support flow and help center optimization in 2 months
Investigated and reproduced detected errors in the application (read logs, prepared test data), 50 detected errors daily.
Communicated daily with users, developers, QA, business analysts.
Formation
MSc in International Hospitality Management
