Keisha Wilder

Client Success and operations-focused professional with 15+ years of experience coordinating workflows, managing stakeholder relationships, and supporting cross-functional teams. Proven ability to manage competing priorities, maintain detailed documentation, and ensure projects progress on schedule through proactive communication and follow-up. Skilled in client coordination, reporting, scheduling, and research with a strong attention to detail.

Currently completing the Google Project Management Certification to further strengthen expertise in project coordination, workflow management, and collaborative team support.

Entrepreneur |Business Operations Manager | K’Finity Beauty

Self-Employed | 2022 – Present

• Manage day-to-day business operations including scheduling, client onboarding, service delivery, and workflow coordination for a growing client base.
• Conduct consultations and develop customized service plans while maintaining high standards for client satisfaction and retention.
• Oversee business operations including appointment management, customer communication, service logistics, and financial transactions.
• Develop and implement marketing strategies to grow brand visibility through social media, community engagement, and referral networks.
• Maintain digital systems for booking, client records, and service tracking to streamline operations & improve efficiency.
• Built and maintained a loyal client base through relationship management, referrals and consistent service quality.

ESE Teacher – Autism & Learning Strategies

Lake County Public Schools

Lake Minneola High School | 2018 – 2022

• Coordinated individualized learning plans for students across special education and mainstream environments, ensuring alignment with academic goals and compliance requirements.
• Led structured learning programs focused on executive functioning, study strategies, and self advocacy skills to support student independence and performance.
• Collaborated with cross-functional teams including general education teachers, administrators, and specialist to support student success and inclusion learning environments.
• Maintained detailed documentation, progress tracking, and reporting aligned with Individualized Education Program (IEP) requirements.

ESE Consultant

Lake County Public Schools | 2015- 2018

Lake Minneola High School

• Served as s liaison between district leadership, parents, and school staff to coordinate student support services and ensure alignment with educational policies.
• Collaborated with multidisciplinary teams to address student needs and support implementation of inclusive learning strategies.
• Maintained documentation and ensured compliance with state and federal special education regulations.
• Provided guidance to educators on best practices, classroom strategies, and program implementation for students with diverse learning needs.

ESE Teacher- Autism

Lake County Public Schools | 2011- 2015

Lake Minneola High School

• Assessed students needs and developed individualized education plans (IEPs) aligned with academic and developmental goals.
• Coordinated and implemented instructional strategies tailored to diverse learning needs across education environments.
• Monitored student progress, maintained documentation, and updated educational plans to ensure measurable learning outcomes.
• Collaborated with teachers, parents, and administrators to support student success and maintain consistent communication across teams

Co-Teacher | 2011

Carrie Brazer Center for Autism

• Supported development and implantation of individualized education plans and structured learning activities for students with autism.
• Collaborated with teachers and parents to monitor student progress and adjust learning strategies
• Implemented behavior support strategies to promote positive classroom environments and student engagement.

Walden University

Master of Science in Education Class of 2013

Special Education

University of Central Florida Orlando, FL

Bachelor of Science Class of 2007

Communicative Sciences & Disorders; Specialty in Speech-Language Pathology