Marsela Prendi
Motivated and detail-oriented professional with over 3 years of experience in customer relations and sales
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À propos
Motivated and detail-oriented professional with over 3 years of experience in customer relations and sales, now seeking to transition into the air freight and logistics sector. Skilled in communication, organization, and problem-solving, with strong adaptability in fast-paced international environments.
Expérience
Sales Advisor - Alinéa - Aubagne, France
(2022-09 - 2022-12)
Fixed-term contract
- Welcomed and advised customers to ensure excellent service.
- Managed product availability and coordinated deliveries.
- Developed strong teamwork and client communication skills.
Sales Consultant - World Flex - Tirana, Albania
(2019-04 - 2019-06)
- Advised customers and finalized sales transactions.
- Coordinated logistics and product preparation with warehouse teams.
Teleadvisor - CALL-IT - Tirana, Albania
(2018-09 - 2018-12)
- Managed outbound calls and promoted Vodafone's telecom services.
- Ensured customer satisfaction and accurate data entry.
B2B Customer Consultant - Blueberry Solutions - Tirana, Albania
(2016-01 - 2017-12)
- Assisted business clients with Google Ads, Analytics, and Maps.
- Strengthened problem-solving and organizational skills.
Teleadvisor - UNICALL - Tirana, Albania
(2015-01 - 2016-12)
- Conducted outbound sales campaigns for energy services.
- Maintained client records and ensured a high-quality customer experience.
Formation
Master's Degree - Work and Organizational Psychology - Faculty of Social Sciences, Tirana University (2015-01 - 2017-12)
Bachelor's Degree - Psychology - Faculty of Social Sciences, Tirana University (2012-01 - 2015-12)
Scientific Baccalaureate - Ismail Qemali High School, Tirana (2009-01 - 2012-12)
