Paul Roch
Agente especializado en fraude y pagos, KYC, gestión de riesgos y lucha contra el blanqueo de capitales, así como en atención al cliente, con más de 5 años de experiencia en el sector de los juegos de azar en línea
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À propos
iGaming professional with 5+ years of hands-on fraud and risk experience at Kindred Group, Betsson and Pasino of Geneva, covering player behaviour analysis, KYC/AML compliance, bonus abuse detection, multiaccounting, and payment risk monitoring. Proven ability to act swiftly on live alerts and make accurate account-level decisions in high-volume B2C environments.
Fluent
French (native) and English (C1), with exposure to both casino and sportsbook operations.
Expérience
Customer Service Agent at PASINO.ch, Geneva (2024-01 – Present)
Customer service and fraud prevention operations
- Customer enquiry management (email, chat)
- KYC checks and fraud prevention
- Telephone marketing follow-up and customer account validation
- Processing of inactive payments and credits (AVS)
Fund Security and Fraud Analyst at Stephsson Ltd - Betsson France (2024-01 – Present)
Analysis and monitoring of players and identification of fraud
- Analysis and monitoring of players and identification of fraud
- Risk reporting and management
- Regulatory compliance
- Liaison with payment service providers
Business Introducer at Prométhée Conseil (2023-01 – 2023-12)
Training on financial products and customer development
- Training on financial products in Switzerland
- Customer prospecting and sales
- Customer portfolio development
Closer Self-Employed at Closer University (2022-01 – 2024-12)
Business management and training
- Setter/closer training
- Business management and problem solving
- Financial performance, monitoring and customer satisfaction
Fund Security and Fraud Analyst at Kindred Company (2021-01 – 2022-12)
Fraud case management and customer activity analysis
- Fraud case management
- Analysis of customer activity
- Improved decision-making
- Internal communication
Agent KYC at Kindred Company (2020-01 – 2021-12)
KYC compliance and fraud detection
- Auditing and approval of accounts
- Account change management
- Fraud detection
Waiter - Delivery Driver - Cook at Restaurant (2018-01 – 2019-12)
Restaurant operations and delivery services
- Kitchen work and table service
- Delivery of hot products
Sales Representative at Barillet (2017-01 – 2018-12)
Sales and customer portfolio management
- Sales growth
- Improved profitability
- Customer portfolio management
- Customer loyalty
Formation
Bachelor's degree in Distribution Management, DIY option - apprenticeship – University (2017-01 – 2017-12)
Higher Technical Certificate (BTS) in Forestry and wood products – Higher Technical School (2016-01 – 2016-12)
Vocational Baccalaureate and BEP in Carpentry and Fitting – School (2012-01 – 2013-12)
