Aaisha Vohra

I'm an extremely motivated, meticulous and confident student. I have studied a mixture of BTEC and A levels. I can communicate with customers easily as I am socially outgoing and is very organised on a day to day basis. I am smart and can work as part of a team or individually. I keep a high standard of customer service and have enthusiasm, motivation, and energy always when it comes to working. I am looking for a position in which I'll be able to input skills and ideas.

WORKFORCE PLANNER/RECEPTIONIST - PENINSULA

(2022-10)

• Manage the allocations of HR and HS supports on each sales meeting alongside monitoring all incoming appointments and cancellations to ensure prompt and accurate allocations.
• To maintain an accurate record of appointments through CRM systems and closely monitor and accurate completion of staff movement, diary system and daily/weekly sales figures.
• To loads closely with Business Development Managers ensuring that they are utilising resources to the benefit of the growth of the business.
• To forge strong relationships across the Sales department to ensure that there is clear lines of communication for the allocation and usage of sales support. This includes the Telemarketing Director and identifying gaps that will increase the functionality of the department.

CLAIMS MANAGEMENT - LEGAL ASSIST

(2022-09 - 2022-10)

• Monitored multiple databases to ensure all client files were kept up to date
• Assisted multiple business groups with file organisations
• Monitored incoming and outgoing calls for clients' legal needs
• Responses to telephone queries from both clients and solicitors
• Received and screened high volume of internal and external communication including email

LEGAL ADMINISTRATOR - FISHER DAY

(2022-08 - 2022-09)

• Analysed documents for appropriate distribution
• Performed client assessment and analysis to aid senior solicitors when drafting letters
• Supported senior solicitor in organising operations to ensure customers receive excellent service
• Organised files and developed spreadsheet
• Received and screened high volume of internal and external communication including email and mail.

Legal Advisor/Supervisor - HINDUJA GLOBAL SOLUTIONS – LEGAL AID AGENCY

(2019-08 - 2022-07)

My role here at the legal aid agency entailed of being the first point of contact when a civilian is arrested. I would lease with both solicitors and officers to log cases as well as dealing with conflicts of interests. Alongside my role as a legal advisor I had become a supervisor.

This meant I would watch over new agents and support them with their calls. I would also take escalation calls from both solicitors and officers which may have resulted in a complaint but the use of my communication skills I would manage to resolve the issue before it would escalate to a manger. Working for The Legal Aid Agency it has entailed me to obtain additional skills and give me an insight to the life of a solicitor.

I believe the obtained skills will aid me in my career as a solicitor.

CUSTOMER SALES ADVISOR - HOMESERVE

(2018-11 - 2022-07)

• First point of contact regarding new claims
• Dealing with existing customer claims and complaints
• Liaising with contractors in accordance with the T&Cs of the policy
• Building rapport with engineers in difficult claims
• Corresponding to queries via emails
• First point of contact for gas leaks

Work Experience - VOHRA STORES

(2017-09 - 2018-08)

I did a year's worth of work experience in a newsagent which I took the initiative to look for myself. I have done a mixture of morning and night shifts under supervision. In this environment I gained an insight into the different types of people you meet on a day to day basis as you learn that no two are the same. I also guaranteed that the service the customer received was to the best of my ability and in return I had developed my social and employment skills.

• Serving customers at the sale counter
• Ensuring that all areas of the shop floor are clean and adhere to the health and safety requirements
• Putting out new stock onto the shelves and checking the sell by date
• Processing debit/credit card payments
• Dealing with customer queries
• Providing a friendly and helpful service to customers

Work Experience - FAIRWOOD'S SOLICITORS

(2018-07 - 2018-07)

I completed 2 weeks work experience at Fairwood's solicitors in which I shadowed a different person every day. I worked a 9-5 shift and learnt what would go on a day to day basis, along with my opinion being asked if I thought clients were telling the truth with their personal injury and how I could prove what they were saying was right by using various documents. I also sorted the mail and scanned important documents.

This gave me an insight on all the different cases that were active and what must be done on all the cases to try and prevent going to a hearing as it would be easier if parties agreed on the payment owed to the claimant.

• Shadowing a new person everyday
• Working 9-5 shifts everyday
• My opinions being asked about the personal injury claims
• Opening the mail and cross referencing them with paralegals
• Collecting all mail that needed to be sent out the next day and franking them
• Photocopying and scanning

Senior Mentor - Preston Muslim Girls' High School In my last year of high school, I had put myself forward to become a senior mentor. My role in this was to help students in the lower years with the subjects they were struggling with and aid them to do better. I had regular weekly meetings with my mentee to ensure that she is progressing well and help her with anything else she needed.

BTEC/A Level - BTEC Applied Science - Cardinal Newman College (2017 - 2019)

BTEC Level 3 - Law - Cardinal Newman College (2017 - 2019)

Extended Project Qualification - Cardinal Newman College (2017 - 2019)

GCSE - Maths - Preston Muslim Girls' High School (2012 - 2017)

GCSE - English Literature - Preston Muslim Girls' High School (2012 - 2017)

GCSE - English Language - Preston Muslim Girls' High School (2012 - 2017)

GCSE - Core Science - Preston Muslim Girls' High School (2012 - 2017)

GCSE - Additional Science - Preston Muslim Girls' High School (2012 - 2017)

GCSE - Urdu - Preston Muslim Girls' High School (2012 - 2017)

GCSE - Geography - Preston Muslim Girls' High School (2012 - 2017)

GCSE - R.S - Preston Muslim Girls' High School (2012 - 2017)

GCSE - ICT - Preston Muslim Girls' High School (2012 - 2017)