Aaleeyah Horley

I am a determined individual who works hard and puts 100% into any task. I have excellent literary skills, as well as good knowledge in IT. I am a very observant person who pays attention to the finer details. I enjoy learning new things and developing my skills in tasks that I have already learnt. I am also very punctual.

Reception - The London Clinic

(2024-12)

• Front of house greeting patients
• Register patients and update details as and when required
• Call and arrange appointments on behalf of the cardiology team
• Answer e-mails
• Deal with telephone queries
• Open / close the department as and when is required
• Keep the reception clean and organised at all times

Front Desk - Carlton House Surgery

(2024-04 - 2024-12)

• Front desk
• Answering telephone calls
• Chasing results
• Organising patient notes

Food Server / Polisher - Nomad Hotel

(2023-04 - 2023-06)

Reception - London Gynaecology Clinic

(2022-11 - 2023-01)

• Opening the clinic
• Scanning documents
• Greeting patients
• Filing paperwork

Front of House - Gadhvi Practice

(2022-05 - 2022-08)

• Front of house
• Answer calls
• Sort emails
• Organise the antenatal clinic
• Registrations
• Dispose of clinical waste
• Request prescriptions

Front of House - Charlton House

(2022-02 - 2022-03)

• Front of House

Dispatch - Dyno Rod

(2021-09 - 2022-01)

• Dispatching jobs to engineers
• Answering phone calls
• Responding to e-mail enquires
• Updating data spreadsheets for billing

Medical Support - Doctor Call

(2021-07 - 2021-08)

• Stock checking
• Meeting and greeting patients
• Courier for vaccines
• Answering emails
• Answering phone calls
• Organising patient notes
• Sending notes

Reception - JS Medical

(2021-06 - 2021-06)

• Book appointments
• Answer phones
• Scan documents
• Assist doctors where needed
• Answer emails

Reception - Park End Surgery

(2021-02 - 2021-05)

• Answering telephone quires
• Booking appointments
• Amalgamating patient files
• Requesting prescriptions
• Answering emails
• Taking minutes during meeting

PCR Test Booking - Unilabs

(2020-12 - 2021-01)

I worked at Unilabs for a short period where my role was to book in passengers for PCR tests before flying – either over the phone or via email depending on the client.

Reception - Babylon Health

(2020-06 - 2020-11)

• Ensuring that policies and procedures are always met
• Carry out audits on clinical rooms and reception areas
• Process incoming documents
• Continuous management of clinic stock levels, entering stockroom data in appropriate databases
• Assist in training and onboarding of new receptionist
• Receive and direct patients and visitors to the practice promptly & courteously.
• Take incoming and outgoing telephone calls
• Be responsible for booking in appointments

Reception - European Scanning Centre

(2019-08 - 2020-05)

• Responding to email enquiries from both consultants and patients
• Call consultants to chase referrals prior to patient appointments
• Call insurance companies to authorise patient payment
• Call patients to ensure they are aware of their bill before being scanned
• Answering incoming calls
• Greeting patients

Receptionist and Administrator - Centre for Reproductive and Genetic Health

(2019-03 - 2019-06)

I worked at the Centre for Reproductive and Genetic Health on Great Portland Street as a receptionist and administrator. My current duties include discussing and booking patients according to their treatment plan, dealing with our patient inbox and working at the front desk to book in patients on a rotated basis.

Reception Supervisor - Fernlea Surgery

(2014-10 - 2019-03)

• Process medical reports and prepare
• Implement changes to existing administration policies and procedures
• Assist with the recruitment, selection, introduction and training of medical receptionists
• Approve annual leave applications for the receptionists and arrange cover as necessary
• Manage the clinic rota
• Assist with reception duties

Receptionist - Elm Practice Fountayne Road

(2013-08 - 2014-09)

I have a full understanding of the NHS patient confidentiality policy. I am also aware of the importance of equal opportunities and Health and Safety in the workplace.

• Dealing with patients either in person or via telephone
• Make appointments
• Inform clinicians of telephone messages
• Inform patients of test results
• Process repeat prescriptions
• Scan letters into patient's medical records

Work Experience - Gadhvi Practice

(2013-07 - 2013-08)

At the Gadhvi Practice I accumulated most of the skills that I then applied to my position at Elm Practice:

Florist - Evergreens Florist

(2012-11 - 2012-11)

Working at the florist helped me to develop my skills in customer service as well as teach me how to work in retail. Although I was only there for a week - I took advantage of the position offered and acquired many new skills, such as:

• Identifying types of flowers, as well as their value and life spans
• Serve and assist customers
• Take telephone messages regarding deliveries and place orders for collection
• Ensure the shop is always neat and tidy
• Create simple bouquets for customers
• Write personal messages on customer greetings cards
• Plant flowers and label potted plants
• Off load deliveries

GCSE - Cardinal Pole Roman Catholic School (2008-09 - 2013-06)