Abbie Forster

Dedicated General Assistant with a strong background in customer service and team collaboration. Manages high-volume shifts, enhancing customer satisfaction through effective communication. Experienced in inventory management, beverage preparation, and compliance with health and safety standards. Previous roles in catering and as a Barista strengthened time management and service delivery skills.

General Assistant - Riley's Sports Bar - Chester, Cheshire

(2025-07)

• Successfully managed high-volume shifts, serving up to 500 customers without compromising service quality.
• Served each guest with a sincere, positive, and enthusiastic attitude to enhance customer experience.
• Greeted customers warmly, building rapport and creating a welcoming atmosphere.
• Trained new staff on bar operations, customer service techniques, and health and safety protocols, fostering team efficiency and service quality.
• Upheld health and safety standards to protect staff and customers.
• Took customers' orders and prepared drinks following best practice for each type.
• Coordinated with kitchen staff to ensure timely delivery of food orders.
• Removed empty kegs, tapped new kegs and supply lines.
• Conducted regular cleaning and maintenance of the bar equipment, including beer taps and refrigeration units, to ensure optimal operation and hygiene.
• Performed assigned tasks with attention to detail

Catering Assistant - Verve People - Chester, Cheshire

(2023-09 - 2025-03)

• Supported the catering team in delivering efficient meal service to guests.
• Prepared and presented food items according to menu specifications while adhering to hygiene standards.
• Cleaned food preparation and serving areas efficiently after service.
• Maintained safe hygiene and food handling standards for full compliance.
• Followed health and safety standards to protect staff and customers.
• Facilitated communication between kitchen and floor staff, improving service and customer satisfaction.

Barista - Costa Coffee - Newton Aycliffe

(2021-09 - 2024-07)

• Greeted and connected with customers, recommending drinks based on their preferences.
• Delivered exceptional customer service by responding to enquiries requesting personalised beverages.
• Operated espresso machines and other coffee-making equipment with expertise.
• Highlighted seasonal specials to engage customer interest.
• Managed levels of coffee beans, milk, and other supplies.
• Maintained high levels of food safety and allergen awareness.

Bachelor of Science - Sociology - University of Chester (2024)

A-Levels - Sociology, English Literature & History - Durham Sixth Form Centre (2021 - 2023)

GCSEs - General Education - Woodham Academy (2016 - 2021)