IT Support Technician
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I am a professional IT Analyst, who enjoys troubleshooting hardware and software issues, providing technical assistance, and ensuring seamless system functionality. Skilled in user support, problem resolution, and maintaining IT infrastructure. Adept at communicating complex technical concepts to non-technical users.
IT Support Technician with a strong foundation in Active Directory, Microsoft 365, and Networking, developed through self-directed learning and personal technical projects. I hold CompTIA A+, Network+, and Microsoft Azure Fundamentals certifications. I am actively pursuing the Microsoft 365 Endpoint Administrator Associate certification to improve my endpoint management skills.
I enjoy solving technical issues, supporting end users, and maintaining IT systems in fast-paced environments. I have completed several technical projects, including implementing on-premises Active Directory in Azure, Monitoring network traffic using Wireshark, Installing and configuring helpdesk systems with osTicket.
💻 Key Technical Skills: Active Directory, Microsoft 365, Azure Fundamentals, AWS Cloud Practitioner, Intune, Network Support (TCP/IP, DNS, DHCP, VPN, Wireless), Windows 11, Printers.
🎯 Certifications: CompTIA A+ and Network+, Microsoft AZ-900, AWS Cloud Practitioner, JNCIA-Junos.
📚 Currently Pursuing: Microsoft 365 Endpoint Administrator Associate
I am currently looking for an 1st, 2nd line role in IT Support or Cloud Support. I want to apply what I have learned in a practical setting and keep developing my skills. I have a problem-solving mindset, a solid technical background, and a genuine passion for technology.
BSc (Hons) Computer Science First-class honours
