Abi B

Finance and administration professional with experience across hotel finance support, F&B administration, accounts-related processes and order management. Experienced in invoices, purchase orders, payments, budgets, financial documentation and Excel-based records. Previously worked as an F&B Coordinator at Hilton London Bankside, supporting finance and client payment processes, and currently working as an F&B Associate at the same hotel.

Strong attention to detail, accurate record keeping and confident communication with internal teams, clients and suppliers.

F&B Associate at Hilton London Bankside (2026-05 – Present)

• Support F&B operations while maintaining accurate records and following hotel financial and operational procedures.
• Handle guest and internal queries professionally and communicate effectively with different departments.
• Work accurately with transactions, payments and operational information.
• Follow company procedures relating to cash handling, stock and financial controls.
• Work closely with the wider hotel team to support smooth day-to-day operations.

F&B Coordinator at Hilton London Bankside (2024-03 – 2026-02)

• Provided day-to-day F&B administration and finance support for hotel outlets including OXBO, The Distillery and Executive Lounge.
• Coordinated with the Finance team regarding client payments, budgets, costs and financial documentation.
• Raised and managed Purchase Orders using Procure Wizard, ensuring information was accurate and properly documented.
• Assisted with invoice and payment-related queries, working with relevant departments to resolve issues.
• Supported budget calculations and cost information for clients and F&B activities.
• Maintained accurate Excel trackers, records and reports to support financial and operational requirements.
• Prepared and maintained function sheets, booking information and supporting documentation.
• Managed email and telephone enquiries from clients and internal departments and followed up on outstanding information.
• Worked closely with F&B, Finance and other hotel departments to ensure accurate and timely processing.
• Used Microsoft Excel, Word and PowerPoint for reporting, administration and documentation.

F&B Host / Receptionist at Hilton London Bankside (2023-09 – 2024-03)

• Managed guest enquiries and reservations while maintaining accurate booking information.
• Handled administrative tasks and communicated with different hotel departments.
• Supported daily F&B operations and maintained accurate records.
• Developed strong customer service, communication and organisational skills in a busy hotel environment.

F&B Associate (Part-time) at Hilton London Bankside (2022-08 – 2023-08)

• Supported daily F&B operations in a high-volume hotel environment.
• Handled guest requests and transactions accurately and professionally.
• Worked as part of a busy team while following hotel procedures and service standards.

Order Processing Developer at Genpact India Ltd (2021-01 – 2022-01)

• Processed high volumes of customer orders accurately and within required timelines.
• Maintained accurate records and updated systems with relevant order and customer information.
• Investigated and resolved order-related queries and discrepancies.
• Worked with internal teams to ensure information was accurate and processes were completed efficiently.

Order Processing Associate at Genpact India Ltd (2019-06 – 2021-08)

• Processed customer orders and maintained accurate system records.
• Followed established procedures and quality requirements.
• Resolved order-related queries and supported timely processing.

Finance Intern at Marriott Hotels

• Supported the Finance team with routine administrative and finance-related activities.
• Assisted with financial documentation and record keeping.
• Gained practical exposure to hotel finance processes and accounting administration.

MSc in International Management – [University Name]

MBA in Finance – [University Name]

BBA in Finance, HR, Marketing & Logistics – [University Name]