Achala Rankothge

Detail-oriented RPA Business Analyst with 4+ years of international experience in process automation, digital transformation, and bridging the gap between business needs and technical solutions. Skilled in driving process improvement through automation strategies using tools like UiPath and Power Automate.

🔹 Proven ability to gather and document requirements, perform gap analysis and translate business objectives into scalable automation solutions

🔹 Experienced in working across Agile and Scrum environments, collaborating with cross-functional teams to deliver impactful automation initiatives

🔹 Hands-on expertise in databases and RPA tools

🔹 Strong understanding of data analytics and visualization to support insight-driven decision-making

🔹 Passionate about technology, automation, and leveraging data to improve business outcomes

🔹 Committed to continuous learning and applying innovative solutions to real-world challenges

Core Competencies

✅ Requirements Gathering & Analysis

✅ Process Mapping & Optimization

✅ RPA (UiPath, Power Automate)

✅ Agile / Scrum Methodologies

✅ API Testing & Documentation

✅ Data Analysis & Reporting

✅ Workflow Automation

✅ Stakeholder Communication

Industry Experience & Project Exposure:

📌 Healthcare & Health Insurance

🔹 Revenue Cycle Management: Payment Posting, Claim Rejections, Denial Appeals

🔹 EOB Automation: Converting paper EOBs into importable digital files for automated workflows

🔹 Authorization & Billing Operations: End-to-end support for pre-authorizations and medical billing

🔹 Health Plan Administration: Member Adds/Deletes and eligibility updates

🔹 Utilization Modeling: Data-driven analysis of healthcare service usage and cost trends

🔹 Population Health Management: Supporting data infrastructure and automation for care coordination

📌 Financial Services & Insurance

🔹 Process automation and optimization for back-office operations

🔹 Claims automation workflows and reporting dashboards

🔹 Integration of RPA tools with internal systems

Technology Proficiency

Business Analysis Tools

🛠 Collaboration & Project Management: Confluence, Jira

📊 Process Modelling & Visualization: Lucidchart, Draw.io

RPA Tools

🛠 UiPath, Power Automate

Databases & APIs:

📊 MySQL, PostgreSQL, SQL Server, MongoDB, Cassandra

🔗 RESTful APIs, GraphQL, Postman

Data & BI Tools:

📈 Power BI, RStudio, Python (Pandas, NumPy)

Project & Collaboration:

🗂 Jira, Confluence, Git

Open to

🤝 Collaborating on automation initiatives

🚀 Exploring new opportunities

🎯 Solving complex business challenges through technology

Innobot Health (USA) | RPA Business Analyst January | 2022/Jan – 2025/April

• Identified and analyzed automation-suitable processes, reviewing 15+ workflows with over 50% deemed automation-ready, enhancing efficiency.
• Gathered and documented RPA business requirements, delivering 18+ detailed requirement docs with a 95% first-pass approval rate.
• Created Process Definition Documents (PDDs) and Solution Design Documents (SDDs), contributing to a 20% reduction in development delays.
• Developed user stories and acceptance criteria for 30+ automation tasks, reducing rework by 15%.
• Collaborated with stakeholders across multiple business units, aligning automation goals with strategic priorities.
• Partnered with RPA developers throughout design, testing, and deployment, reducing testing cycles by 25%.
• Facilitated 21+ workshops and meetings to finalize requirements, speeding up sign-off cycles by 30%.
• Supported UAT and validation of automated processes, achieving over 95% test pass rate on the first round.
• Tracked performance and benefits of implemented bots, leading to a 60% reduction in manual effort.
• Monitored live RPA performance, maintaining high bot uptime and resolving issues quickly.
• Identified and documented risks and issues, helping avoid key delays and ensuring smooth delivery.
• Contributed to RPA best practices and documentation standards, improving team efficiency.
• Trained and supported 20+ end-users, with strong positive feedback on process clarity.
• Managed and prioritized a backlog of automation candidates, aligning tasks with business impact.
• Explored and shared new RPA tools and trends, contributing to process improvements.

•  Assist in the creation of RPA project documentation, including process maps, requirement specifications, and user guides.
• Support the business in identifying automation opportunities by analyzing current processes and understanding inefficiencies.
• Collaborate with senior analysts and RPA developers to ensure the development of scalable automation solutions.
• Participate in sprint planning sessions to ensure that user stories and tasks are well defined and prioritized.
• Assist in data collection and analysis to ensure that the RPA solutions have accurate and reliable data inputs.
• Provide day-to-day support during RPA development by addressing queries and ensuring the alignment of the bot with business requirements.
• Coordinate with IT and security teams to ensure that RPA solutions comply with organizational standards and security protocols.
• Track and monitor RPA solution performance by reporting on KPIs and escalating issues when necessary.

• Contribute to internal RPA knowledge sharing and training sessions, helping colleagues understand automation solutions and tools.

• University of Dundee – United Kingdom | MSc.

  Business

  Analytics (Grade- Merit - 2023)

• University of Vocational Technology - Sri Lanka | Bachelor’s in technology of software engineering (Grade- 2nd Lower Division - 2019)
• Vocational Training Authority – Sri Lanka | National Diploma in Information & Communication Technology (Grade – Credit – Jan 2013-Dec 2013)
• Vocational Training Authority – Sri Lanka | National Certificate in Information & Communication Technology (Grade – Distinction – Jul 2011-Dec 2011)