Salome Okoye

Business Analyst and operations leader with over 13 years of experience in quantitative and qualitative analysis, stakeholder engagement, process improvement, and evidence-based change. Progressed from Administrative & Business Analyst to Business Manager of a healthcare business with a 10,000+ client base. Conducted action research into employee retention; recommendations were followed by a reduction of 80% in staff turnover.

Qualified to DBA level, with published SME research and Google Advanced Data Analytics Professional Certificate in progress. Seeking to apply analytical and user-focused experience in digital and service transformation.

Healthcare Assistant at HC-One Ltd (2025-08 – Present)

Frontline adult social care role that provides direct insight into service-user needs, regulated processes and multidisciplinary delivery.

• Collaborate with nurses, senior carers, residents and families; clarify needs, document observations and communicate changes at handover.
• Maintain accurate care records, follow defined procedures and escalate risks or service concerns promptly, supporting safe and consistent decision-making.
• Apply safeguarding, confidentiality, infection-control and risk procedures in a regulated service environment.

Personal Assistant / Carer at Private Client (2025-03 – 2025-07)

Independent one-to-one support role combining care delivery, scheduling, records and service coordination.

• Coordinated appointments, accessible transport, schedules and day-to-day requirements, adapting arrangements when needs or priorities changed.
• Maintained confidential administrative and financial records accurately and communicated with relevant professionals to support continuity of service.

Business Manager at B&G Integrated Health Ltd (2017-07 – 2025-02)

Provided strategic and operational leadership across Operations, Finance, HR, Management, Sales and Marketing, leading a healthcare business, serving a client base of 10,000+, and overseeing annual turnover exceeding £650,000.

• Led an action-research project into employee turnover, analysing retention trends, job satisfaction and leadership practices; implemented evidence-based transformational leadership recommendations that contributed to an 80%+ reduction in employee turnover.
• Collected, cleansed and analysed sales data and reports to identify sales trends, changes in customer demand and market conditions and made projections and forecasts.
• Analysed workflows, procurement, inventory and resource utilisation to identify inefficiencies and redesign processes, contributing to an approximately 20% reduction in operational waste.
• Conducted operational audits, risk assessments and service reviews, combining performance data with stakeholder feedback to identify root causes, recommend improvements and monitor outcomes across five business units.
• Managed an annual operating budget of ₦300 million+, while engaging employees, healthcare professionals, clients, suppliers and regulators to communicate findings, resolve competing priorities and implement operational improvements.

Administrative & Business Analyst at B&G Integrated Health Ltd (2012-05 – 2017-07)

Supported business analysis, operational reporting, data management, workforce coordination and service improvement within a multi-service healthcare organisation.

• Among laboratory duties, I designed spreadsheet templates to enhance effective data collection.
• Collected, cleansed, analysed and interpreted financial and service data to identify trends and improvement opportunities and presented findings to management.
• Gathered business requirements by engaging managers and employees, documenting findings and recommending practical process improvements.
• Analysed resource utilisation to support budgeting, expenditure monitoring, payroll, procurement and inventory control, helping management improve financial and operational oversight.
• Produced management reports, maintained business and client records, coordinated meetings and training, and tracked decisions and actions through to completion.

Google Advanced Data Analytics Professional Certificate – Google

Doctor of Business Administration (DBA) – University of Lagos Business School (2025)

MSc in Business Administration – National Open University of Nigeria (2020)

BSc in Economics – Ambrose Alli University, Nigeria (2009)

Management and Leadership in Health – University of Washington