Adam Davis

Accomplished sales negotiator and account manager. My goal is to provide the most proficient and cost-effective means to enable the growth of your company. I see myself as a creative and ethical individual, with a studious worth ethic and passion to succeed at most any task.

Virgin Wines, Norwich —Consultant Wine Advisor 

May 2017 - PRESENT

•  Outbound B2C and B2B sales across a range of campaigns for existing customers, and recruitment of new clients
• Meeting and surpassing KPI's on targeted campaigns month-by-month, at highest tier of company's sales department
• Long-term management of over 1,650+ client accounts as their personal wine advisor & account manager
•  Developing long-term relationships with customers and businesses over the phone, via email, and face-to-face
•  Assessing and converting C2C customers into B2B corporate clients for bulk orders
•  Managing a portfolio of client accounts and trading large volumes of wine
• Proficient use of Salesforce CRM and Microsoft Office (Word and Excel)
• Collaborating with buyers, marketing, and operations to maintain a joined-up approach to customer journey
•  Expert knowledge of the company’s wines and products
• Writing articles for quarterly newsletters in collaboration with wine buyers and marketing department - disseminated to 250,000 customers across UK
•  Increasing customer spend, frequency of purchase whilst also looking after retention to achieve less than 1.5% attrition
• Attending national wine tasting events to showcase wines and services.

Naked Wines, Norwich — Wine Advisor

August 2014 - April 2017

• Inbound customer services and outbound sales, winning back customers, upgrading accounts and account management 
• Achieving above agreed sales targets and 90%+ customer feedback ratings
•  Writing, researching, and presenting PowerPoint assisted wine tastings and educational workshops for staff
• Top performing sales agent in company across UK, America & Australia during ‘Guardian Angels’ campaign
•  Working across 6 times zones within the USA, whilst facilitating multiple shipping laws and delivery restrictions
•  Informing new customers to the features of club membership, company ethos, and teaching them to become self-sufficient on the website
•  Microsoft Office, social media (Jostle, Slack, Skype and email), RingCentral, alongside upkeep of customer notes
•  Assembling and disassembling tasting tours around the UK, and hosting tables for the events.

Thirty-One Fundraising, Norwich — Fundraiser

•  Making outbound calls to raise money for charitable organizations (British heart foundation, Age UK, Green Peace etc.)
• Enthusing customers with the prospect of giving monthly donations to charities
• Researching the history of specific causes and giving context to the nature of an NGO. Giving a full and detailed depiction of a charity’s reach within specific communities and environments.

Compass Centre, Norwich — Administration Officer & Teaching Assistant

• Managing financial, administrative, and clerical duties
• Teaching children subjects in classroom environments and one-to-one
• Thorough knowledge of key subjects within the National Curriculum
• Supporting vulnerable young people with Special Educational Needs
• Flexible, adaptable, and able to work to a high degree under pressure.

Freelance Theatre Technician, London — Multiple Venues

(New London Theatre, Aldwych Theatre, Battersea Arts Centre, Fairfield Halls, Lyric Theatre Hammersmith etc.)

• Working as a member of stage crew for theatrical performances around London’s West End and community theatres in the region
• Participating in rehearsals, listening for cues, learning, and employing stage directions
• Onstage rigging and prop assembly during performances
• Set building and basic carpentry skills, rigging performance space and lighting systems 
• Actively formulating strategies to aid smooth running of show
• General upkeep, maintenance, and cleaning duties

 First Growth Bordeaux, London — Wine Broker

June 2007 - December 2007

• Trading some of the world’s most prestigious wines as a commodity asset
• Keeping customers space of trades on Liv-Ex Index
•  Managing portfolios of investment grade Bordeaux wines and tailoring specific wines and vintages to customer preferences
• Calling around 100-200 potential customers daily to disseminate information on our services 
• Highest number of brochures circulated in company history 
• Opening and closing sales and return custom. 

Open University, Remote — BA Creative Writing 

September 2014 - June 2015

Prose, poetry, script writing & short stories

Middlesex University, London —BA Drama & theatre Studies

September 2001 - June 2005

Technical theatre, drama, performing arts, film & television

Lowestoft College, Lowestoft — Btec National Diploma in Performing Arts

September 1998 - June 2000