Virgin Wines, Norwich —Consultant Wine Advisor
May 2017 - PRESENT
- Outbound B2C and B2B sales across a range of campaigns for existing customers, and recruitment of new clients
- Meeting and surpassing KPI's on targeted campaigns month-by-month, at highest tier of company's sales department
- Long-term management of over 1,650+ client accounts as their personal wine advisor & account manager
- Developing long-term relationships with customers and businesses over the phone, via email, and face-to-face
- Assessing and converting C2C customers into B2B corporate clients for bulk orders
- Managing a portfolio of client accounts and trading large volumes of wine
- Proficient use of Salesforce CRM and Microsoft Office (Word and Excel)
- Collaborating with buyers, marketing, and operations to maintain a joined-up approach to customer journey
- Expert knowledge of the company’s wines and products
- Writing articles for quarterly newsletters in collaboration with wine buyers and marketing department - disseminated to 250,000 customers across UK
- Increasing customer spend, frequency of purchase whilst also looking after retention to achieve less than 1.5% attrition
- Attending national wine tasting events to showcase wines and services.
Naked Wines, Norwich — Wine Advisor
August 2014 - April 2017
- Inbound customer services and outbound sales, winning back customers, upgrading accounts and account management
- Achieving above agreed sales targets and 90%+ customer feedback ratings
- Writing, researching, and presenting PowerPoint assisted wine tastings and educational workshops for staff
- Top performing sales agent in company across UK, America & Australia during ‘Guardian Angels’ campaign
- Working across 6 times zones within the USA, whilst facilitating multiple shipping laws and delivery restrictions
- Informing new customers to the features of club membership, company ethos, and teaching them to become self-sufficient on the website
- Microsoft Office, social media (Jostle, Slack, Skype and email), RingCentral, alongside upkeep of customer notes
- Assembling and disassembling tasting tours around the UK, and hosting tables for the events.
Thirty-One Fundraising, Norwich — Fundraiser
February 2014 - August 2014
- Making outbound calls to raise money for charitable organizations (British heart foundation, Age UK, Green Peace etc.)
- Enthusing customers with the prospect of giving monthly donations to charities
- Researching the history of specific causes and giving context to the nature of an NGO. Giving a full and detailed depiction of a charity’s reach within specific communities and environments.
Compass Centre, Norwich — Administration Officer & Teaching Assistant
June 2013 - February 2014
- Managing financial, administrative, and clerical duties
- Teaching children subjects in classroom environments and one-to-one
- Thorough knowledge of key subjects within the National Curriculum
- Supporting vulnerable young people with Special Educational Needs
- Flexible, adaptable, and able to work to a high degree under pressure.
Freelance Theatre Technician, London — Multiple Venues
January 2008- February 2014
(New London Theatre, Aldwych Theatre, Battersea Arts Centre, Fairfield Halls, Lyric Theatre Hammersmith etc.)
- Working as a member of stage crew for theatrical performances around London’s West End and community theatres in the region
- Participating in rehearsals, listening for cues, learning, and employing stage directions
- Onstage rigging and prop assembly during performances
- Set building and basic carpentry skills, rigging performance space and lighting systems
- Actively formulating strategies to aid smooth running of show
- General upkeep, maintenance, and cleaning duties
First Growth Bordeaux, London — Wine Broker
June 2007 - December 2007
- Trading some of the world’s most prestigious wines as a commodity asset
- Keeping customers space of trades on Liv-Ex Index
- Managing portfolios of investment grade Bordeaux wines and tailoring specific wines and vintages to customer preferences
- Calling around 100-200 potential customers daily to disseminate information on our services
- Highest number of brochures circulated in company history
- Opening and closing sales and return custom.
