Adam

Customer service

Talent

LutonMember since October 21, 2026

Telephone customer service and professional communicationHandling customer enquiries, questions and complaintsActive listening and understanding customer needsConflict resolution and remaining calm under pressureProblem solving and finding suitable solutionsClear and confident verbal communicationAccurate order taking and information handlingTill operation and payment handlingOnline order processing and customer supportMultitasking and prioritising competing tasksTeamwork and working with colleagues to resolve issuesLearning new systems, procedures and processes quicklyTime management and working in fast-paced environmentsFollowing hygiene, safety and workplace proceduresEnglish and Mirpuri language skillsMaintaining clean, tidy and safe work areas in busy workplacesFollowing workplace health, safety and hygiene proceduresSupporting stock handling, deliveries and organisation of suppliesAssisting with daily opening and closing routinesWorking with colleagues to complete practical tasks efficientlyFull UK Automatic/Manual Driving Licence

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About

Hardworking and customer-focused professional with hands-on experience in retail, customer service and busy front-of-house environments. Confident communicating with customers face to face and by telephone, taking orders, handling enquiries, resolving complaints and operating tills. I remain calm and professional when dealing with difficult or frustrated customers and focus on understanding their needs and finding a helpful solution.

I am a reliable team player, quick to learn new systems and procedures, and able to manage multiple tasks in fast-paced environments. I am now looking to bring my customer service, communication and problem-solving skills to a call centre or customer service role while continuing to develop professionally.

Experience

Trading Assistant at Sainsbury's (2022-06 – 2024-06)

Provided friendly and professional customer service while serving customers at the till.
Communicated with a wide range of customers and handled challenging interactions calmly and respectfully.
Listened to customer requests and provided assistance to help meet their needs.
Handled deliveries, stock intake and day-to-day stock duties while maintaining accuracy and organisation.
Supported opening and closing procedures and helped maintain a safe and organised store environment.
Worked closely with colleagues to complete tasks efficiently and support good customer service.

Front of House Staff at La Crepe House (2022-01 – 2023-06)

Provided customer service both face to face and by telephone in a busy environment.
Took and processed customer orders online and in person, ensuring information was communicated accurately.
Used the till to process orders and payments.
Handled customer questions, issues and complaints professionally and worked to resolve them quickly.
Communicated clearly with customers by phone and in person while maintaining a helpful attitude.
Completed stock taking and followed hygiene requirements and workplace procedures.

Customer Service at Dial a Roti (2021-03 – 2021-08)

Assisted customers with enquiries and provided friendly, professional service.
Answered telephone calls and took customer orders accurately.
Operated the till and handled customer payments.
Communicated order details clearly to help ensure customers received the correct service.
Maintained clean working areas and followed required hygiene standards.