Adele Ross

I am an experienced credit controller, with extensive accounts receivable and credit vetting experience.

Current Role at Zoro UK Limited since September 2021:

Underwriting and credit checking new trade applications using internal systems, external websites and Creditsafe

• Reviewing customer credit limits on a daily basis
• Reviewing credit reporting information received from Creditsafe on a daily basis
• Keeping account information up to date
• Chasing payment by telephone and by email and issuing court action where needed.
• Resolving customer queries by email
• Resolving chargeback issues

Previous role at British Gas Business September 2007 - September 2021

Collection of debt from business customers by telephone and email.

• Using Experian to credit check customers requiring reconnection after disconnection due to unpaid debt.
• Tracing customers who have left premises with debt.
• Resolving high level complaints
• Raising issues to internal teams in order to resolve customer queries.
• Project work identifying areas for improvement

EDUCATION August 1983 – June 1986 Guthlaxton College, Wigston

O’levels in English Language, Maths and Biology