Adele Ross

I am an experienced credit controller, with extensive accounts receivable and credit vetting experience.

Current Role at Zoro UK Limited since September 2021

Underwriting and credit checking new trade applications using internal systems, external websites and Creditsafe

• Reviewing customer credit limits on a daily basis
• Reviewing credit reporting information received from Creditsafe on a daily basis
• Keeping account information up to date
• Chasing payment by telephone and by email and issuing court action where needed.
• Resolving customer queries by email
• Resolving chargeback issues

Previous role at British Gas Business September 2007 - September 2021

Collection of debt from business customers by telephone and email.

• Using Experian to credit check customers requiring reconnection after disconnection due to unpaid debt.
• Tracing customers who have left premises with debt.
• Resolving high level complaints
• Raising issues to internal teams in order to resolve customer queries.
• Project work identifying areas for improvement

EDUCATION August 1983 – June 1986 Guthlaxton College, Wigston

O’levels in English Language, Maths and Biology