Adewale Sherifat

Enthusiastic and professional customer service/receptionist with over 5 years of experience at Lagos State Emergency Management Agency, providing front-line support, information management, and public interaction in high-pressure environments. Strong communication, administrative, and problem-solving skills. Adept at managing multiple tasks while maintaining a positive and helpful demeanor. Holds a B.Sc. in Microbiology from Lagos State University.

Customer Service Expert at Department of works and pensions (Teleperformance) (2025-08 – Present)

Customer Service Officer / Front Desk Receptionist at Lagos State Emergency Management Agency (LASEMA) (2019-12 – 2025-02)

• Acted as the first point of contact for the agency, handling inquiries from the public, stakeholders, and emergency responders.
• Provided real-time assistance and accurate information during emergency situations.
• Answered phone calls, managed appointment schedules, and directed inquiries to relevant departments.
• Maintained front desk security protocols, sign-in procedures, and handled confidential documentation.
• Assisted in coordinating logistics for emergency briefings, stakeholder meetings, and press releases.
• Helped streamline communication between departments, enhancing response time and public satisfaction.

Bachelor of Science (B.Sc.) in Microbiology – Lagos State University, Ojo (2016)