Adrian Gwynne

A highly experienced Administrator with a strong background in customer service, case management, and multi‑agency coordination. I produce accurate, high‑quality work and thrive in fast‑paced environments. I bring proven leadership qualities, excellent communication skills, and the ability to support colleagues while managing varied workloads. I am adaptable, self‑motivated, and committed to continuous learning and professional development.

Work Coach (Bilingual) at Department for Work and Pensions (2024-08 – 2026-02)

• Delivered one‑to‑one guidance, helping adults set goals and overcome barriers to employment or training.
• Managed a varied caseload, maintaining accurate records, action plans and progress notes.
• Communicated complex information clearly and calmly to people with different needs and abilities.
• Supported individuals through challenging conversations with empathy, patience and professionalism.
• Worked collaboratively with colleagues and partner organisations to coordinate support.

Intake Assistant (Porth Gofal) at Ceredigion County Council – Social Services Department (2014-12 – 2024-01)

• Acted as first point of contact for adults seeking support, handling high‑volume enquiries with sensitivity.
• Gathered and recorded essential information accurately to support multi‑agency decision‑making.
• Explained processes clearly, helping individuals understand available services and next steps.
• Managed confidential and sensitive situations with professionalism and discretion.
• Coordinated communication between teams to ensure timely and appropriate support.

MIS Support Officer/Administrator at Hyfforddiant Ceredigion Training (2013-03 – 2014-09)

• Maintained accurate learner records, attendance data and reporting information.
• Supported tutors and training staff with administrative tasks and digital systems.
• Ensured compliance with organisational and funding requirements through precise data management.
• Responded to enquiries from learners and staff, providing clear information and support.
• Organised documents, schedules and resources to support smooth programme delivery.

Assistant Customer Advisor at Department for Work and Pensions (2012-07 – 2013-03)

• Provided front‑line customer service, handling enquiries and resolving issues professionally.
• Supported customers to complete forms and access digital services.
• Updated records accurately while maintaining confidentiality and compliance.
• Communicated clearly with individuals facing stressful or complex situations.
• Worked as part of a busy team to meet service targets and maintain high standards.

Telesales / Database Administrator at Whisper I.T. (2009-12 – 2011-09)

• Conducted research calls and gathered accurate information for database updates.
• Supported team performance by maintaining organised, reliable data systems.
• Communicated confidently with customers and businesses over the phone.
• Assisted with training and supporting new staff in communication and data‑handling tasks.
• Managed time effectively to meet daily and weekly targets.

CCTV Operator & Video Sales at Oakwood Leisure Park (2003-08 – 2004-10)

• Provided customer service in a fast‑paced visitor environment.
• Handled enquiries, sales and queue management during peak periods.
• Operated CCTV and video equipment accurately and responsibly.
• Resolved customer issues calmly and professionally.
• Supported team operations to maintain safety and service standards.

Barperson at The Bell Hotel, Cardigan (2004-11 – 2007-08)

• Delivered friendly, efficient service in a busy bar environment.
• Handled cash, card payments and stock awareness tasks accurately.
• Managed customer interactions, including complaints and difficult situations.
• Maintained cleanliness, safety and hygiene standards.
• Supported colleagues during busy shifts to ensure smooth service.

Maintenance Technician

Gardener

Night Porter

Garage Attendant

Plumber's Apprentice

Builder's Labourer

Level 4 Higher Apprenticeship in Advice and Guidance (2017-07)

ECDL Certificate & ECDL Advanced in Word, Access, Excel, PowerPoint (2006 – 2010)

Foundation Certificate in Health and Safety in the Workplace (2006-03)

HND in Industrial Design & Product Marketing (2002-09 – 2003-06)

GCSEs – Cardigan Secondary School (1988-09 – 1995-06)