Monique Jackson

Experienced Administrator, Receptionist, and Customer Service professional with over 10 years of experience supporting busy front-of-house, healthcare, retail, and community environments. Skilled in reception management, customer service, appointment scheduling, diary management, data entry, record keeping, and handling confidential information in compliance with GDPR requirements. Known for a calm, professional, and approachable manner, with the ability to provide a welcoming service and build positive relationships with customers, colleagues, and stakeholders.

Proficient in Microsoft Office 365, CRM systems, email management, and general office administration. Highly organised, reliable, and adaptable, with strong attention to detail and a commitment to delivering efficient administrative support and excellent customer service. Available for immediate start.

Administrator/Receptionist - Cannon Street Memorial Baptist Church - Birmingham

(2026-01)

• Provide a professional and welcoming first point of contact for church members and visitors.
• Manage incoming post, correspondence, and documentation.
• Produce and distribute weekly newsletters using Microsoft Publisher.
• Support day-to-day office administration and record management.
• Maintain organised filing systems and accurate documentation.
• Assist with communication and coordination activities across the organisation.

Professional Development - Career Break / Medical Recovery & Professional Development

(2023-01 - 2026-01)

Took a planned career break to focus on recovery from illness and successfully returned to work following medical guidance. Maintained professional development and workplace readiness through a range of employability, customer service, leadership, and digital skills training programmes.

• Enhanced skills in workplace communication, customer service, confidence building, digital tools, and people management.
• Demonstrated commitment to continuous learning and preparing for a return to employment.

Optical Assistant & Receptionist - Bainbridge Optometrists

(2017-01 - 2023-01)

• Managed a busy reception desk, greeting patients and visitors professionally.
• Scheduled appointments and managed clinician diaries.
• Responded to telephone, email, and face-to-face enquiries.
• Maintained accurate patient records and confidential information in line with GDPR requirements.
• Conducted patient pre-screening and triage for diabetic eye clinics.
• Supported optometrists with clinical procedures and patient care.
• Trained new employees on reception processes and patient service standards.
• Consistently exceeded key performance indicators (KPIs).
• Processed payments, raised invoices, and completed banking duties.
• Worked independently while maintaining high service standards in a fast-paced healthcare environment.

Commonwealth Games Chaplain (Volunteer) - Birmingham Commonwealth Games - Birmingham

(2021-01 - 2022-01)

• Provided welfare and pastoral support to police officers, event staff, and volunteers.
• Built positive relationships with people from diverse backgrounds.
• Demonstrated empathy, professionalism, and excellent communication skills in a large-scale event environment.

Field Visual Merchandiser - Art Mosaic - South England

(2014-01 - 2017-01)

• Managed multiple store visits across various locations.
• Communicated with customers, store managers, and stakeholders.
• Identified opportunities to improve visual displays and customer experience.
• Supported new store openings and coordinated activities across multiple sites.
• Prioritised workloads effectively to meet business objectives.

Visual Merchandiser - BLACK by Currys & PC World

(2010-01 - 2014-01)

• Led merchandising activities and maintained company display standards.
• Delivered excellent customer service and product support.
• Communicated promotional activity and business updates to management teams.
• Supported team members to achieve operational objectives.

BA (Hons) - Textile Design & Retail Management - Birmingham City University (2005-01 - 2008-01)

Diploma - Foundation Art & Design - Birmingham City University (2004-01 - 2005-01)