Adrian Stephens

Highly skilled and dedicated hospitality professional with over 25 years of experience in customer service, business operations, and team leadership. An accomplished General Manager with extensive expertise in restaurant and bar management, event planning, financial control, staff development, and customer relations. Proven ability to drive business growth, maintain exceptional service standards, and build strong relationships with customers, suppliers, stakeholders, and the local community.

A confident leader with excellent communication, organisational, and problem-solving skills, seeking to bring valuable experience and expertise to a new opportunity.

General Manager at Dog & Partridge Restaurant & Bar (2007-01 – Present)

Responsible for the overall management and successful operation of a busy hospitality venue, overseeing all aspects of customer service, staff management, financial performance, compliance, and event delivery.

• Lead, motivate, and manage a team of 25–45 staff members.
• Create and maintain a positive and productive working environment.
• Resolve workplace issues and foster strong team cohesion.
• Deliver staff training and development to ensure consistently high standards.
• Build and maintain effective relationships with customers, suppliers, stakeholders, and local authorities.
• Conduct team meetings to communicate business objectives and motivate staff.
• Manage budgets and control operational costs.
• Monitor profitability and analyse sales performance.
• Drive revenue growth and ensure business targets are consistently met or exceeded.
• Deliver exceptional customer experiences and maintain high satisfaction levels.
• Create a welcoming atmosphere that encourages customer loyalty and repeat business.
• Possess extensive knowledge of food, beverages, and hospitality suppliers.
• Oversee daily operations to ensure efficient business performance.
• Manage inventory control, stock ordering, and staff scheduling.
• Ensure compliance with all relevant legislation and industry regulations.
• Respond quickly and effectively to operational challenges.
• Use critical thinking and sound judgement to resolve issues and maintain smooth business operations.
• Develop strong relationships with staff, customers, suppliers, and stakeholders.
• Adapt to changing business needs while maintaining service excellence and competitiveness.
• Prioritise multiple responsibilities effectively.
• Perform efficiently under pressure while maintaining attention to detail.
• Plan, organise, and deliver a wide range of successful events, including: Weddings, Corporate Events, Birthday Celebrations, Anniversary Parties, Funerals and Wakes, Charity and Fundraising Events, Private Dining Functions.
• Recruit, train, supervise, and develop staff.
• Lead team meetings and communicate operational objectives.
• Conduct regular stock checks and manage supplier ordering.
• Monitor sales performance and profitability.
• Ensure compliance with all health and safety regulations.
• Collect and act upon customer feedback to improve business performance.
• Coordinate maintenance and upkeep of the premises.
• Maintain strong relationships with the local community and licensing authorities.

Master of Science (MSc) in Asia Pacific Marketing – Royal Holloway, University of London (2012-01)

BA (Hons) in Business Management – Royal Holloway, University of London (2012-01)