Emma Walker

A dedicated, reliable, and customer-focused professional with over 15 years of experience across retail, hospitality, and cleaning roles. Highly skilled in delivering excellent customer service, handling cash accurately, and maintaining high standards of cleanliness and presentation. Known for being approachable, hardworking, and professional at all times, including when dealing with difficult situations. Currently seeking a full-time, permanent position with flexible working hours.

Customer Service Crew Member - McDonald's

(2025-10)

• Serving customers efficiently on tills and ensuring accurate order processing
• Providing a friendly and welcoming service to all customers
• Maintaining cleanliness of the dining area, including tables, chairs, and floors
• Supporting team members during busy periods to ensure smooth service

Retail Assistant - Wilko

(2024-11 - 2025-09)

• Operating tills confidently and handling cash and card transactions accurately
• Replenishing stock and ensuring shelves were fully stocked and well presented
• Assisting customers with product enquiries and locating items on the shop floor
• Maintaining a clean and safe retail environment

Cleaner - Butlin's, Skegness - Skegness

(2024-05 - 2024-09)

• Cleaning holiday accommodation to a high standard, including bedrooms, kitchens, and bathrooms
• Stripping and making beds, hoovering, mopping, dusting, and sanitising surfaces
• Cleaning venues after shows, ensuring floors, seating, and tables were presentable for guests
• Working efficiently to meet strict deadlines while maintaining quality standards

Retail Assistant - Argos, Parkgate - Parkgate

(2023-10 - 2024-02)

Christmas Temporary

• Serving customers at tills and processing cash and card payments
• Handling returns, exchanges, and customer queries professionally
• Supporting click-and-collect services including eBay and TU orders
• Assisting customers on the shop floor and providing product advice

Checkout Operator - Morrisons, Catcliffe - Catcliffe

(2007-10 - 2023-10)

Over 15 years' experience working in a fast-paced supermarket environment

• Serving a high volume of customers while maintaining accuracy and professionalism
• Operating tills and self-scan checkouts, handling cash responsibly
• Dealing calmly and professionally with difficult customer situations
• Supporting shop floor duties such as facing up stock during quieter periods

GCSEs - Aston Comprehensive School, Swallownest, Sheffield