Afshan Mirza

A conscientious and reliable individual with experience of working independently as well as in a team to achieve positive results. Friendly personality and the ability to communicate at all levels. A keen learner and can adapt to different situations.

Senior Reception Administrator - Ewell Castle School

(2025-01)

• Liaising with parents, students, staff, etc
• Managing senior school inbox
• Managing attendance, registration and a vast amount of different administration tasks
• Handling enquiries and dealing with concerns via call and email
• Gained 23 CPD through various online training courses

Human Resources Administrator - SV Care

(2025-06 - 2025-12)

• Liaising with Directors, care home managers, maintenance staff, etc
• Managing HR inbox, responding to employee and external HR and Health and Safety queries
• Managed Health and Safety across 4 care homes
• Shortlisting candidates, conducting interviews, managing onboarding for new employees
• Maintained accurate employee records and HR databases
• Assisted with performance review and training administration

Patient Services Administrator - NHS

(2023-02 - 2023-11)

• Liaising with patients, GP's, hospitals, social services, etc
• Processing referrals
• Booking appointments for specialist services
• Handling enquiries and dealing with concerns via call and email
• Forwarding emergency calls to Rapid Response teams/District Nurses

Duty Manager - Merlin Entertainments

(2021-06 - 2022-11)

• First point of contact for all Advisors
• Making rota's, daily plans, conducting 1-1's and regular reviews with agents
• Developing positive changes to implement in the office
• Providing solutions for any concerns Advisors may have
• Handling escalations and looking for the best solutions

Guest Support Advisor - Merlin Entertainments

(2019-07 - 2021-06)

• Regular contact with customers via phone, live chat and email
• Handling enquiries
• Working as part of a team
• Providing quality customer service

Sales Advisor - Debenhams

(2018-12 - 2019-03)

• Regular contact with customers
• Dealing with enquiries/queries customers may have
• Working as part of a team
• Trying to find positive outcomes for any problems that may have occurred

NGO Worker - Within Humanity First UK

(2022-03)

Voluntary

• Campaigning and getting more donors
• Handling cash and card transactions
• Organising fundraising events
• Assisting with admin work where required
• Assisting in international events to set up/wind-up pop-up tents to sell and promote merchandise

Youth Worker - Within AMWA

(2018-09)

Voluntary

• Running a fortnightly class for youth aged between 7-14
• Planning classes and organising trips
• Organising workshops, as well as preparing presentations
• Having a leadership role in which I must set and implement targets and deadlines

Assistant to Local Auxiliary Branch President

(2014-04 - 2017-10)

Voluntary

• Assisting in planning and running the monthly meetings of the Auxiliary branch
• Managing incoming phone calls and mail
• Preparing and delivering presentations
• Assisting in organising fundraising and social events

Work experience

(2015-04 - 2015-05)

• Transcribed Programmes
• Answered incoming calls
• Operated camera to assist in filming

BSc - Psychology - University of Westminster (2018-09)

A level - Sociology - Coombe Girls School (2016-09 - 2018-06)