Agatha Yolande

Focused individual with experience leading and managing a team, reviewing analytics to improve overall product quality. Courteous and cordial with goal to coach and train employees to meet maximum potential. I have extensive administrative and secretarial experience gained from past and present employment working within NHS and private sector environments.

I am looking to secure a position in a fast paced organisation where I can bring immediate and strategic value and develop current skill set further

Business Support Team Leader at The Salvation Army Territorial Headquarters (2024-04 – Present)

• Supervise and mentor a team of business support administrators.
• Allocate tasks, ensure workload balance, and provide cover when needed
• Conduct performance reviews and annual appraisals
• Identify training needs and support professional development
• Oversee diary and email management for senior leaders
• Coordinate meetings, events, and logistics
• Act as a key liaison between departments and senior leadership
• Maintain robust working relationships across the organisation
• Work within the Christian mission and values of the Salvation Army
• Support with strategic projects, coordinate research and development teams, ensuring smooth operations for high-level meetings and events

Admin Team Lead | Forensic Services at East London Foundation Trust (2023-06 – 2024-04)

Responsible for the management of processes ensuring an efficient and effective administrative/secretarial provision to the service area

• Management of service area performance objectives and targets via the formulation and implementation of effective in-house systems for data capture.
• Line management of Forensic Medical Secretaries at the John Howard Centre.
• Responsible for monthly supervision meetings with direct reports
• Minute support for disciplinary meetings held within the Forensic service
• Appraisal management in line with both Trust and departmental policies and processes.
• Lead on the revalidation of BigHand system to support Consultants and medical secretaries
• Operations monitoring to ensure secretaries followed relevant procedures and worked towards defined KPIs

Executive Assistant to Chief Nurse at King's College NHS Foundation Trust (2021-04 – 2023-05)

• Extensive diary support for the Chief Nurse, liaising with the Executive team regarding board meetings
• Processing requisitions, raising purchase orders using Oracle for payments
• Supported the Executive Nursing team with recruitment and staff retention workforce planning strategies.
• Attendance to all Executive Nursing meetings in line with job description, and providing minute taking support.
• Healthroster management for overtime payments submitted by nursing staff
• Providing reports to Chief Nurse as required for budget reviews and workforce planning meetings
• Acted as contact for administrative issues between internal and external stakeholders
• Welcomed and greeted guests within the Chief Nurse office, answering queries and directing concerns to appropriate staff

Medical HR Officer at Moorfields Eye Hospital NHS Foundation Trust (2020-11 – 2021-03)

• Onboarding new clinicians onto Premier IT for Revalidation and Appraisals.
• Processing of Honorary contracts and Contract extension letters to named clinicians.
• Termination of Employment on ESR
• Weekly updates on Appraisal Progress summary to L&D Team to update Insight by return.
• Processing of doctor expense reports as and when required
• Administrative and Secretarial support to Interim Medical HR Manager
• Maintenance of HelpDesk System and processing online queries
• Implemented and monitored personal development plans, collating individual training needs for maximum employee support.
• Organised employee appraisal reviews to discuss performance with named clinical supervisors

Operations Manager at DMC Imaging Ltd (2019-12 – 2020-08)

• Management of Operations Administrative staff
• Regular review of policies and protocols in conjunction with clinical governance team.
• Oversee the ISO 27001 and ISO 9001 ongoing audit and accreditation
• Produce reports on audit scoring and score aggregation with feedback to reporter and customers.
• Oversee the induction of new radiologists and system implementation
• Monthly feedback on staff productivity to CEO
• Responsibility of Operations meetings with clinical leads
• Maintain accurate logs of KPI and audit data
• Support the Contracts and Business Development Manager in process management for all SLAs and Frameworks
• Developed and shared best practices across company to align with objectives and quality standards.
• Streamlined operations to consistently deliver on targets

Medical Staffing Manager at Guy's and St Thomas' NHS Foundation Trust (2009-08 – 2019-12)

• Management of 22 Junior doctors and Physician Associates in Intensive Care and Trauma and Orthopaedics
• Coordinating and circulating elective and on-call rota using computerised system.
• Processing annual, study and professional leave requests in line with Trust policies.
• Recruitment for new starters and vacancy publications on both internal and external job boards
• Liaising with various department regarding medical in both elective and trauma areas cross-site.
• Processing of locum payments for medical staff Processing of overtime payments for administrative staff.
• Management of absence i.e sickness for medical staff in line with Trust guidelines
• Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
• Interpretation of data for members of the multidisciplinary team
• Using a variety of software packages such as Microsoft Word, Outlook, PowerPoint and Excel to produce correspondence and documents and maintain presentations, records, spreadsheets and databases
• Liaising with Trust Locum coordinator regarding external trainees to cover shifts where necessary

LLB Law (with Honours) Degree in Law – The Open University (2025)

Certificate of Higher Education in An Introduction to Law Course – The Open University (2016 – 2017)

Certificate of Higher Education in Business Studies, Qualification in Business Studies and RSA Text & Word Processing – Queen Elizabeth Girls School (Sixth Form) (2000 – 2002)