Ahmat Ibrahim
Network Support Engineer
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About
Certified and results-driven Network Engineer with extensive experience in designing and managing secure and scalable IT infrastructures. Strong team player, with clear attention to detail, problem solving, and communication skills. Holds industry-recognized certifications and technical skills.
Committed to optimizing network performance, strengthening security, and delivering reliable IT solutions that enable business growth. Looking for a role in the IT sector, available full time for an immediate start.
Experience
Volunteer IT & Community Support at Refugee Support Group (2025-08 – Present)
- Provide IT support and digital literacy assistance for vulnerable individuals.
- Assist clients in accessing online services securely.
- Provide translation support between Arabic and English.
Volunteer & Community Support at Care4Calais & Greyfriars Church (2025-01 – Present)
- Supported asylum seekers and refugees with translation and digital access.
- Assist clients in accessing online services securely.
Volunteer Warehouse and Community Support at Christian Community Action (2025-04 – 2025-06)
- Supported individuals and families in need through collection and delivery of furniture and essential goods.
- Assisted in warehouse coordination and logistics operations.
Network Support Engineer at Crystal International Technology (2022-04 – 2024-12)
Service Provider Company
- Implemented and Supported enterprise networks solutions using Cisco, Fortinet, Aruba, Unifi and Meraki technologies.
- Installed and supported Cisco Unified Communications and Webex platforms.
- Configured and managed Fortinet firewalls, Switches, WLCs, and APs.
- Delivered secure VPN connectivity for remote locations.
- Designed and deployed secure LAN, WAN, wireless, and VPN infrastructures.
- Create HLD and LLD network diagrams using Microsoft Visio.
- Managed endpoint security through Kaspersky Security Centre.
- Installed and Managed CCTV surveillance across several locations.
- Provided technical support and incident resolution for business-critical systems.
- Delivered structured cabling installation, termination, testing, and troubleshooting.
MRS Project Site Engineer at Golden Engineering Contracting (2018-02 – 2022-04)
Service Provider Company
- Installed and configured Cisco ISR routers and Switches at project sites.
- Maintained and troubleshooted LAN/WAN infrastructure.
- Delivered onsite end-user support for network and computer systems.
- Performed cable pulling, termination, and network diagnostics.
- Ensured 24/7 rapid response to network outages and critical failures.
Network & CCTV Technician at CompuTech Company (2016-06 – 2017-12)
- Installed and configured CCTV, IP cameras, and iris recognition devices.
- Supported customers with network, hardware, and software issues.
- Assisted with infrastructure installations and system upgrades.
- Performed cable pulling, termination, and network diagnostics.
Education
Bachelor of Information Technology in Information Technology – University Utara, Malaysia (UUM)
