IT Network Support Engineer
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Network Engineer with over 4 years of experience in IT support, network troubleshooting, and enterprise infrastructure management. Proficient in LAN/WLAN deployment, high-availability network solutions, and cost-effective network optimization. Experienced in network automation leveraging Ansible, Jenkins, and GitHub, alongside expertise in enterprise LAN/WAN and VPN deployment.
Strong knowledge of routing protocols BGP, OSPF, EIGRP and VPN technologies. Holds an MSc in Advanced Computer Networks (Distinction).
I have a solid background in IT support and networking, with hands-on experience in configuring, troubleshooting, and maintaining enterprise network infrastructures. My work has included managing Cisco-based LAN/WLAN environments, implementing secure VPN tunnels using IPsec over GRE, and supporting Microsoft technologies including Exchange, Active Directory, and Office 365. I've also contributed to network automation projects using tools like Ansible and Git, and developed security solutions such as an AI-driven intrusion detection system for IoMT environments.
My approach blends technical depth with a proactive, service-oriented mindset driving both performance and reliability in fast-paced IT environments.
I hold a Master of Science in Advanced Computer Networks from Birmingham City University, where I graduated with Distinction. My studies focused on enterprise network design, network security, and automation. Key academic projects included implementing GRE/IPsec tunnels with BGP, designing scalable enterprise networks, and automating configuration management using Ansible and CI/CD pipelines.
This education provided me with both a strong theoretical foundation and practical skills that directly align with modern IT infrastructure and support environments.