Ahmed Faran

Computer Science graduate from Kingston University with strong technical, analytical, and problem-solving skills. Proficient in Java, JavaScript, Python, SQL, HTML, and CSS, with practical experience in software development, troubleshooting, version control, and database management through academic and personal projects. Familiar with cloud technologies like (AWS & Microsoft Azure), cybersecurity principles, networking, and user-focused system design.

A motivated and adaptable individual seeking an opportunity within IT support, systems, cloud, or technical operations to further develop technical expertise and contribute effectively within a professional environment.

IT Support Engineer (Intern) (2026-05 – Present)

Provided first and second-line IT support to users by diagnosing and resolving hardware, software, and network issues. Configured, deployed, and maintained Windows devices, installed applications, and performed system updates. Assisted with Microsoft 365 administration, including user account management, Microsoft Entra ID, SharePoint, Exchange Online, and Intune.

Used NinjaOne, Atera, and AnyDesk to remotely monitor, manage, and troubleshoot client devices. Configured printers, including scan-to-email and scan-to-folder functionality, and resolved connectivity issues involving DNS, SMTP, and network settings. Performed laptop servicing, device onboarding, and technical documentation while working closely with senior engineers to deliver reliable IT support and maintain high customer satisfaction.

BSc (Hons) in Computer Science – Kingston University London (2022-09 – 2025-06)

Technology National Extended Diploma in Technology – South Thames College London (2019-09 – 2022-06)