Ruchi Vara

Adaptable and reliable Computer Science graduate with experience across IT support, technical troubleshooting, customer service and team leadership. Well trained to learn quickly, adapt to new environments and communicate in the most appropriate way for customers, colleagues and stakeholders. Strong problem solver with a practical, goal-focused approach; I set high standards for my work and have consistently achieved the goals I have taken responsibility for.

Now seeking a professional role where I can use my technical skills, communication strengths and customer-focused approach.

Head Baker - GAIL's Limited - London, UK

(2024-03)

Promoted into a leadership role, coordinating day-to-day operations and maintaining high standards in a fast-paced environment.

• Supervise and cross-train teams of 6–8 staff, adapting training and communication to different individuals and levels of experience.
• Identify and resolve workflow problems quickly, using production information to understand issues and improve the way work is carried out.

Supervisor - BoBar Bubble Tea - London, UK

(2023 - 2023)

• Supervised day-to-day operations and supported the team in delivering a consistent customer experience.
• Handled customer concerns and operational challenges calmly and effectively.
• Communicated with staff and customers clearly while managing priorities in a busy environment.

Founder - Ruliciousies Bakery - Surat, Gujarat, India

(2021 - 2022)

• Founded and managed a direct-to-consumer bakery business, taking responsibility for daily operations and customer service.
• Managed customer relationships, schedules, service quality and business priorities.
• Set goals for the business and consistently worked towards achieving them through organisation, adaptability and problem-solving.

Assistant Manager - Livestream Café - Surat, Gujarat, India

(2019 - 2021)

• Supported the management of daily café operations and helped maintain high standards of customer service.
• Assisted with team coordination, scheduling and resolving day-to-day operational issues.
• Communicated with customers and colleagues effectively and adapted quickly to changing priorities.

Technical Intern - Shreeji Consultancy - Surat, Gujarat, India

(2017 - 2019)

• Provided first-line IT support and configured laptops, desktops and digital devices for users.
• Diagnosed hardware and software problems and explained technical issues clearly to non-technical users.
• Supported sales operations and developed strong customer and stakeholder communication skills.

Bachelor - Computer Science - Richmond, The American International University in London (2026)

Diploma - Computer Engineering - Gujarat Technological University (2019 - 2022)