Senior Employer Engagement Executive at Reed in Partnership (2024-07 – Present)
- Handle inquiries and requests from client/employer and address their needs
- Stay on top of accounts, making sure they receive services that are within agreed SLA and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with every stakeholder to improve our relationship
- Identifies new business opportunities and converts effectively, explaining the offering fully to employers and selling the service provided
- Promotes and creates an awareness of the entire range of Reed in Partnership products and services including work experience/trial opportunities, vocational and accredited training as well as vacancies
- Identifies other employer-led business opportunities when opportunities arise e.g. growth sectors
- Maximizes on repeating business and developing existing accounts
- Identifies organizations with potential for providing recruitment opportunities at other Reed in Partnership locations or programmes
- Informs Recruitment Managers about opportunities available in key industry sectors
- Liaises closely with the Labour Market Analyst to identify suitable organizations to target
- Ensures employers' requirements and expectations are always met via Reed in Partnership's and/or supply chain partners
- Provides information, advice and guidance to employers on how to attract, select, support and retain talent
Employer Engagement Executive at Reed in Partnership (2021-07 – 2024-07)
- Identifies new business opportunities and converts effectively, explaining the offering fully to employers and selling the service provided
- Promotes and creates an awareness of the entire range of Reed in Partnership products and services including work experience/trial opportunities, vocational and accredited training as well as vacancies
- Identifies other employer-led business opportunities when opportunities arise e.g. growth sectors
- Maximizes on repeating business and developing existing accounts
- Identifies organizations with potential for providing recruitment opportunities at other Reed in Partnership locations or programmes
- Informs Recruitment Managers about opportunities available in key industry sectors
- Liaises closely with the Labour Market Analyst to identify suitable organizations to target
- Ensures employers' requirements and expectations are always met via Reed in Partnership's and/or supply chain partners
- Provides information, advice and guidance to employers on how to attract, select, support and retain talent
Head Corporate Sales at Hygeia HMO (2019-11 – 2021-07)
- Manage a team of business development managers at different levels, in managing the pipeline
- Manage projects by working with cross functional teams, lead, develop and prioritize proposals and sell-in strategies
- Work closely with the Managing Director, assisting in the development of business strategies
- Develop and execute strategy to ensure growth and achievement of key t of key accounts (regional/national) and revenue objectives
- Identify opportunities and risks to consistently deliver the sales targets, build brand equity and lay the foundations for profitable growth
- Ensure effective cross-functional alignment to achieve the sales plan
Team Lead, Business Development Manager/Client Service Management at Hygeia HMO (2019-07 – 2019-11)
- Plays a crucial role by creating plan, monitoring, adjusting the plan and presenting information about the progress to company executives
- Establish the scope and needs of a given business development project
- Devise strategy and method to achieving them by providing the necessary guidance to the team
- Set revenue goals and enact marketing strategies that enhance product sales
- Establish strong relationships with customers by coordinating efforts between them and the team members
- Actively engage in building relationship with client decision makers to facilitate client retention
- Proactively renewing contracts and upselling to successfully expand existing account
- Delivering exceptional customer service and responding to customer queries promptly and effectively
Business Development Manager at Hygeia HMO (2017-02 – 2019-06)
- Prospecting for potential new clients and turn it into increased business
- Cold call as appropriate within targeted market or geographic area to ensure a robust pipeline of opportunities
- Meet potential clients by growing, maintaining, and leveraging network
- Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients
- Set up meetings between client decision makers and company's practice leaders/Principals
- Plan approaches and pitches
- Work with team to develop proposals that speaks to the client's needs, concerns, and objectives
- Participate in pricing the solution/service
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
- Use a variety of styles to persuade or negotiate appropriately
- Present an image that mirrors that of the client
- Responsible for the day-to-day management of all new client to deliver key performance indicators and drive onward renewal of account
Contact Center Supervisor at Hygeia HMO (2015-04 – 2017-01)
- Supervision, coaching and development of contact centre associate in attaining performance excellence in their duties
- Supervision of agents to attain contact centre performance metrics
- Monitor and coaches' agent on best methods in resolving complaints from client for better service delivery
- Build and strengthen staff aptitudes through appropriate learning and development interventions and drive capability building, learning and development to address capability gaps and promote a learning culture
Contact Center Associate at Hygeia HMO (2013-04 – 2015-03)
- Attending to inbound and outbound call with Excellent attention to detail and accuracy in service delivery
- Provide customer account experience and delivering client-focused solutions based on customer's needs
- Proffer solutions to customer's complaints and challenges
- Authorizing care for clients at provider hospitals using appropriate eligibility process and upgraded data software
Enrolment Officer at Hygeia HMO (2013-02 – 2013-03)
- Registration of enrollee using upgraded software on the database
- Collation of enrollee details for data processing
- Conduct data reconciliation for bulk uploading
