Customer service representative
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A hardworking and driven individual who is up for a challenge I am faced with. As well as one who is optimistic and always open to learning new skills to help me develop both on a professional, but also personal, level.
Also, a self-confident individual who is comfortable to work alone but also as part of a team and the ability to lead said team, which has been honed over the years through my management level roles.
FRONT OF HOUSE TEAM LEADER, STONEGATE PUBS
JULY 2021 – PRESENT
● Providing high quality service to individuals either recurring or new customers, even on a busy shift.
● Running successful events, social media accounts,
and controlling a product line in the establishment.
● Resolved enquiries in a timely manner.
● Understanding the profit and loss report each quarter.
● Able to conduct weekly stock takes and weekly ordering of stock and change.
● Fully kitchen trained, health and safety trained.
SUPERVISOR, MENKIND SEPTEMBER 2014 – JUNE
2016
● Set out daily targets for staff, reinforcing my leadership skills as I was tasked with playing to the strengths of my team.
● Set out the KPIs (Key Performance Indicators) as well as the cash targets for staff on both a daily and the weekly format.
● Furthered my understanding of weekly sales reports through creating money maps to find low revenue product categories as well as plans to increase the sales for those categories.
WAREHOUSE OPERATIVE, BOOKER WHOLESALE
SEPTEMBER 2010 – SEPTEMBER 2014
● Working in many different departments.
● Reception - welcoming customers, dealing with returns and refunds, ensuring the front of the store was kept clean including the car park.
● Greengrocer (chilled/frozen department) - dealing with daily deliveries, stock rotation, weekly stock taking and ordering accordingly, dealing with customer requests for specific produce or highest quality produce.
● Delivery - picking orders to a strict 100 item per hour time schedule, following company guidelines on health and safety regarding delivery cages and loading area, picking and preparing international orders, going out with delivery drivers on large orders.
Bangor University, Bangor — Zoology With
September 2018 - June 2021
Graduated with Second Class Honours, First Division
