Admin & customer service
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With a proven history in administrative and office-based roles, I am dedicated to excelling in dynamic office environments. With a meticulous approach to data management and a solid grasp of GDPR regulations, I navigate complex administrative tasks with precision and efficiency.
I am proficient in the Microsoft Office suite and equipped with exceptional customer service skills honed through diverse roles, including client account coordination and call centre management, I ensure seamless task execution and high-quality outcomes.
Recognising the significance of effective communication and conflict resolution, I employ advanced de-escalation techniques to swiftly address challenges and foster positive outcomes. My empathetic and diplomatic approach facilitates strong relationships with clients and colleagues, driving customer satisfaction.
I excel in multitasking and meeting deadlines effectively. Eager to contribute my skills and expertise to a forward-thinking office team, I am committed to achieving organisational objectives and delivering exceptional results
Client Accounts Co-ordinator at Connels Group (Estate Agents): Managed client accounts using VECO systems, ensured compliance with property legislation, facilitated communication between stakeholders, identified discrepancies in financial records, and contributed to process improvement.
Customer Service Representative at Money4YourMotors: Provided exemplary customer service, exceeded performance targets in appointment booking, demonstrated solid understanding of data protection regulations, and enhanced service delivery.
Customer Service Representative at The Contact Company: Handled NHS test and trace duties, completed Financial Conduct Authority training, and managed a high volume of customer inquiries.
Operative at Cereal Partners UK: Completed food safety training, operated pallet trucks, maintained workflow efficiency, and managed multiple tasks simultaneously to meet production demands.
These roles collectively demonstrate my proficiency in customer service, administrative tasks, compliance with regulations, communication skills, and efficiency in a variety of work environments.
A-Levels: Completed A-Levels in Media, Drama, and History at Birkenhead Sixth Form College.
9 GCSEs, including Maths and English, at Wallasey High School.
