Ajibade Daniel

A motivated and personable customer service professional with a proven track record of delivering high-quality support in fast-paced environments. Experienced in managing high volumes of customer enquiries through phone, email, and live chat while consistently meeting and exceeding performance targets. Known for strong communication skills, a calm and solution-focused approach, and the ability to build genuine rapport with customers from a wide range of backgrounds.

Experienced in using CRM systems to improve response times and streamline customer interactions. Passionate about delivering a great customer experience and always willing to go the extra mile for both customers and the wider team.

Customer Support Representative - Newcross UK

(2026-06)

• Responded to customer enquiries by phone, email and live chat, providing clear information and resolving issues in a friendly and professional manner.
• Helped customers with account updates, service requests and general enquiries, making sure all information was recorded accurately.
• Listened carefully to customer concerns, investigated problems and worked to find the best solution while keeping customers informed throughout.
• Escalated more complex issues to the relevant team when needed and followed up to ensure they were resolved.
• Worked closely with colleagues across different departments to provide quick and effective support to customers.
• Built positive relationships with customers by showing patience, empathy and a genuine commitment to delivering excellent service.

Customer Service Advisor - Rockwood Agency UK

(2025-03 - 2026-05)

• Handled a high volume of enquiries from clients and their families, providing clear and accurate information in a professional and timely manner.
• Maintained detailed and accurate records of client interactions and updates using internal systems.
• Collaborated with team members to ensure a smooth and consistent experience for every client.
• Responded to concerns and complaints with empathy and professionalism, working to resolve issues efficiently and to the satisfaction of all parties.
• Coordinated with colleagues across different departments to follow up on outstanding queries and ensure nothing was missed.
• Consistently demonstrated a calm and solution-focused approach when dealing with challenging or sensitive situations.

Client Services Coordinator - Double D Health Care

(2022-11 - 2025-02)

• Responded to client and family enquiries in a professional and friendly manner, ensuring all questions were answered accurately and promptly.
• Maintained thorough and up to date records of client interactions and daily activity logs using internal documentation systems.
• Worked closely with team members to ensure a high standard of service was delivered consistently across all client touchpoints.
• Assisted in the smooth coordination of client appointments and follow ups, ensuring all parties were kept informed at every stage.
• Provided compassionate and patient support to clients in difficult situations, demonstrating strong interpersonal and active listening skills.
• Upheld high standards of professionalism and attention to detail in all written and verbal communications.

Customer Service Representative (Part Time) - Griffin Ads Group

(2022-08 - 2022-11)

• Managed a high volume of customer enquiries through phone, email, and live chat, consistently meeting and exceeding performance targets.
• Played a key role in the implementation of a new customer relationship management (CRM) system, which led to a significant improvement in response times and overall team efficiency.
• Built positive relationships with customers by delivering clear, friendly and solution focused communication at every interaction.
• Handled customer complaints and escalations professionally, ensuring issues were resolved promptly and to the satisfaction of the customer.
• Worked collaboratively with team members to share knowledge and maintain a consistently high standard of service across the department.
• Awarded "Customer Service Star" based on outstanding customer feedback and strong performance metrics, demonstrating a commitment to excellence in customer service.

Shop Sales Representative (Part Time) - AGB Enterprises

(2019-03 - 2019-10)

• Greet customers and assist them in a friendly and helpful manner.
• Provide information about Agrochemical products, and answer any questions customers may have.
• Offer assistance in finding specific items and making recommendations.
• Actively engage with customers to understand their needs and preferences.
• Keep up to date with new arrivals, promotions, and changes in product offerings.
• Ensure that products are properly displayed and organized on shelves or in displays.
• Handle cash and bank transfer payment accurately.
• Assist in receiving and organizing incoming shipments.

MSc - Financial Technology and Business Analytics - University of Chester

Bachelor Of Science - BSc - University Of Ilorin (2018-03 - 2022-10)