Alan Gregory
Business Development Manager
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About
Business Development Manager with over 37 years' experience delivering sustainable business growth through relationship-led sales, customer retention and strategic account development across smoke ventilation equipment & controls, engineering, technical services and regulated industries. Specialises in developing Aftercare, Service Contract and Planned Preventative Maintenance (PPM) opportunities that create sustainable recurring revenue. Recognised for transforming a newly created business development role into a broader commercial function by developing CRM systems, improving customer engagement and identifying opportunities well beyond the original remit.
A highly collaborative commercial professional who works closely with operational, engineering and technical teams to deliver profitable growth whilst maintaining exceptional customer satisfaction.
Experience
Business Development Manager – Service & Aftercare at Colt International Ltd (2023-03 – Present)
Lead business development activities across Colt's Smoke Ventilation Service division, identifying new commercial opportunities and strengthening recurring revenue through Planned Preventative Maintenance contracts, aftercare services, remedial works and customer relationship management.
- Developed the Business Development function beyond its original remit by creating additional revenue streams outside traditional project handovers.
- Built and maintained a comprehensive CRM database containing customer contacts, building information, quotations, project history and commercial pipeline.
- Successfully re-engaged previous Colt customers, generating new commercial opportunities and strengthening long-term client relationships.
- Created targeted campaigns promoting damper servicing, generating ongoing enquiries and repeat business.
- Developed customer communication templates and standardised commercial processes to improve efficiency.
- Managed opportunities from initial prospect identification through site visits, proposal development, quotation, negotiation and contract award.
- Worked collaboratively with engineers and operational teams to identify additional commercial opportunities on existing customer sites.
- Built strong relationships with Facilities Managers, Principal Contractors, Housing Associations and commercial stakeholders across the UK.
- Increased average opportunity value by focusing on higher-value commercial projects and long-term customer relationships.
Business Development Manager at Safetycare (UK) (2021-10 – 2023-01)
Delivered B2B business development, account management and subscription growth across a national customer portfolio.
- Generated new business through proactive prospecting.
- Delivered product demonstrations via Microsoft Teams.
- Built long-term customer partnerships to support retention and growth.
- Increased customer retention and subscription renewals.
Business Manager at Provident Personal Credit (2017 – 2021)
Managed remote operational teams within a highly regulated financial services environment.
- Led geographically dispersed teams delivering operational excellence.
- Managed recruitment, coaching and performance development.
- Maintained FCA and GDPR compliance.
- Delivered performance targets while improving customer satisfaction.
- Managed complex customer cases and vulnerable customers with professionalism and empathy.
Senior Development Manager at Provident Financial (1999 – 2016)
Progressed through several senior leadership positions responsible for operational performance, coaching, commercial development and customer growth.
Business Manager at Loans at Home (2016 – 2017)
Funeral & Estate Planner at Prosperous Life (2021 – 2021)
Journeyman of Typography at Intype London (1988 – 1999)
Education
Level 2 Certificate in Counselling Skills
BTEC Diploma in Electronic Engineering
City & Guilds in Print & Design
