Summaya Bilal

I am a confident, enthusiastic, and hardworking Individual who always strives to achieve the highest possible standard at any task that I undertake. My experience in Business Development and Administration has allowed me to adopt and enhance certain skills including telephone etiquette, rapport building, the ability to work under pressure, in depth knowledge of computer systems, multitasking skills and my market research skills. My energy and drive keep me eager to constantly learn new things and upskill.

I am eager to join a team of professionals and assist them in thriving with my characteristics, passion, and commitment to excellence.

Business development executive - WIRELESS CCTV - Luton

(2025-01)

• Identify and pursue new business opportunities across key market sectors (e.g., construction, local authorities, utilities and infrastructure).
• Develop and maintain strong client relationships to drive long-term business growth.
• Conduct market research and competitor analysis to identify emerging trends and strategic opportunities.
• Present and demonstrate WCCTV's mobile surveillance and security solutions to prospective clients.
• Prepare and deliver persuasive sales proposals, tenders, and presentations.
• Collaborate with internal teams (technical, operations and marketing) to ensure successful project delivery and customer satisfaction.
• Manage the full sales cycle — from lead generation and qualification to negotiation and closing deals.
• Achieve and exceed monthly and quarterly sales targets.
• Represent WCCTV at industry events, trade shows and networking functions.
• Maintain accurate records of all sales activities and client communications within the CRM system.
• Provide feedback from clients to support product development and service improvement initiatives.

Business Development and Recruitment Consultant - Statim Healthcare - Luton

(2023-09 - 2024-12)

• Identified and developed new business opportunities within the healthcare sector, including partnerships with care homes NHS trusts and private healthcare providers.
• Built and maintained strong client relationships to ensure ongoing staffing requirements were met efficiently.
• Sourced, screened and interviewed healthcare professionals (nurses, carers, and support staff) to match client needs.
• Managed the end-to-end recruitment process — from advertising vacancies to placement and onboarding.
• Negotiated contracts, rates and terms with clients and candidates.
• Coordinated staff rotas, shift bookings and compliance documentation.
• Handled administrative duties including maintaining accurate employee and client records, processing timesheets and managing correspondence.
• Supported payroll and invoicing processes by verifying timesheets and ensuring timely submissions.
• Ensured all recruitment activities complied with company policies, GDPR, and healthcare industry regulations.
• Collaborated with internal teams to improve operational efficiency and client satisfaction.
• Contributed to marketing initiatives, such as promoting services and assisting with social media outreach.

Market Research Interviewer and admin duties - QRS Market Research - Hertford

(2023-05 - 2023-09)

• Cold calling over 100 Businesses a day
• Conducting surveys in a professional manner and ensuring all the details are taken down as accurately as possible.
• Persuading client to participate in our survey.
• Inputting accurate notes and data into our system
• Building rapport with clients
• Developing strong relationships with our customer base
• Handling Files
• Preparing invoices
• Arranging company events
• Assisting with presentations and reports

English Language, Law, Media - Luton sixth form college (2018-09 - 2020-07)

English Language, English Literature, Math, Double Science, Religious Studies, Citizenship, Media, Dance, Urdu - Denbigh High school (2014-09 - 2018-07)