Alan John Jacob
IT Support engineer/ Service desk/ ICT
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About
Detail-oriented Computer science Engineer with 8+ years of expertise specialising in IT
Technical Support , Operations, Administration , ICT & Service desk .
Previously worked with various firms including Bank , NHS and Education Domains in
United kingdom and Saudi Arabia.
Experience
IT Technician / Service desk Nov 2023 to Current..
North Liverpool academy - Liverpool, Merseyside
1st line support for all users across the organization
Software installations & PC hardware support
Active directory user management and administration
SIMS Installations , support and management.
SCCM , PXE , application deployment and support
Windows autopilot
Sophos MDM
Printer Installations & Deployments
Projector issues and support
Maintenances , Hardware upgrades , repair and compliances
Microsoft office 365 and email management
Service desk / Helpdesk tickets
IT Support Engineer / Helpdesk May 2023 to Nov 2023
Barclays - Wavertree , Liverpool, Merseyside
Software & Hardware support
Helpdesk / Techbar support for users across the bank
Active directory and user management
Reimaging via SCCM and handling various windows packages and softwares
IT Inventory & Asset management
Policies and access controls in one AD
Service desk & Technical support across various branches
Software Installations , repairs and compliances
Office 365 and email management
ICT Technician / Service desk Oct 2022 to Feb 2023
North Liverpool Academy - Liverpool, Merseyside
Software installations , and PC support for various users and staffs
Maintenances , Hardware upgrades , repair and compliances
Troubleshooting various PC and projector issues and resolving within the timeframe
Microsoft office 365 , Microsoft Endpoint configuration support and management
Service desk tickets and IT operations
Deploy customized screens and posters in various locations
Software patch management and fixes
Routine maintenance procedures , Diagnosis , Antivirus Protections and management
User management in Active directory and Domain users support
Administrator - Health Records Mar 2022 to Jun 2022
Alder Hey Hospital NHS Trust - Liverpool , United Kingdom, Merseyside
Internal documentations, storing and retrieving health records and case notes
Maintaining logs and assisting various patient information systems and software applications.
Support various health systems and applications
Core Qualifications
Education
Additional Information
Participating in audits , providing weekly statistical information and reports on performance
Manage health information data by ensuring their quality, accuracy, accessibility,
and security in various electronic (EHR) systems.
Tracking the case notes into a manifest in order to ensure governance of the file when sending to outsourced bureau.
IT Engineer / Administrator / Service Desk May 2013 to Dec 2020
Hemaia Group - Riyadh, Saudi Arabia
Installing and configuring computer hardware, software's, and various applications systems
Service Tickets , Helpdesk & Customer support
Active Directory User management , Policies , Access controls , set up new users accounts and deal with password issues
Office 365 Support
Desktop Support , troubleshooting PC issues and managing fixes
Handling invoices & quotations .
Change requests & Patch management for software applications
Onsite and offsite service to resolve the issues and supporting the corporate customers
Product and software support for ATM's , Bulk cash deposit machines , POS and cash sorting machines.
MS SQL DB Back end support & Executing customized scripts
Database new requests , SQL Queries , Logs management
Education
Bachelor of Technology , Computer Science Engineering 2012
Anna University - Tamilnadu , India
A-Levels, Science and Maths 2008
State board - Kerala , India
GCSEs, Science and Maths 2006
State Board - Kerala , India
